Office Administrator

About the Role:
We are seeking a dependable, organized, and personable Office Administrator to support the daily operations of our funeral home. This position plays a key role in ensuring funeral services are handled accurately, timely, and with compassion. The Office Administrator must work collaboratively and professionally as part of an office team that includes full-time funeral directors and embalmers, office staff, and the business owner. The ideal candidate is detail-oriented, comfortable with administrative and financial tasks, and able to work with families in sensitive situations with professionalism and discretion.

Responsibilities Include:

• Answer incoming phone calls in a professional, courteous, and compassionate manner
• Handle and direct all phone inquiries appropriately, including forwarding calls, taking accurate messages, and requesting call-backs for funeral directors or other staff members
• Serve as an initial point of contact for families, vendors, and the public whether in office, via phone call or email message
• Data entry into funeral management software and state death certificate systems
• Preparation of all funeral service documents and memorial videos
• Creation of obituaries and coordination with local and national newspapers
• Management of accounts receivable processes and notification mailings
• Inventory management of funeral service supplies
• Working closely with funeral directors and the business owner to ensure all service-related tasks are completed timely
• General administrative and customer service support as needed

Qualifications:

• Strong organizational skills and attention to detail
• Excellent communication and customer service skills
• Ability to maintain confidentiality and handle sensitive information
• Comfortable working with computer systems and office software
• Compassionate, professional, and dependable

Hours & Benefits:

• Full-time, Monday–Friday
• Schedule options: 8:00 a.m.–4:00 p.m. or 9:00 a.m.–5:00 p.m.
• No medical benefits
• Paid time off for major holidays
• Paid vacation: 2-4 weeks based on years of employment
• Sick leave: 6 days per year, accruable up to 30 days

Job Type: Full-time

Pay: $ $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Life insurance
• Paid time off

Work Location: In person