Case Manager

WHAT WE WILL DO FOR YOU:
As an employer of choice, we're deeply committed to supporting our employees—because when you're empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We're proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• An 18.75 per hour work week to ensure work/life balance
• Accrual of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:
All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The Case Manager supports the Safe Release Program (SRP). Primary responsibilities include performing biometrics (fingerprints) for the sponsors of unaccompanied minors and delivering intensive case management to asylum-seeking individuals and families. The Case Manager empowers clients to make informed decisions, provides holistic support through SRP, and ensures compliance with program standards.

• Coordinates with sponsors, shelters, and the funder to schedule fingerprint appointments for clients.
• Reviews the required forms face to face with client(s) and provides resources and referrals to supportive services in the area as needed.
• Completes paperwork and biometrics, including conducting digital fingerprints and managing the fingerprint database accurately and in compliance with program standards.
• Provides clients with information and resources to make informed decisions about becoming sponsors.
• Complies with the "Rules of Behavior for the HHS Digital Fingerprinting System" and the "Safe Release Support Program Manual."
• Maintains equipment, including reporting technical issues related to the Digital Fingerprint Machine.
• Provides Program Supervisor with accurate data to ensure timely completion of reports and informs about any issues related to the sponsors or equipment.
• Performs other duties as assigned to support the Safe Release Program.

HOW YOU WILL BE A GREAT FIT:

• 2 years of related experience; Experience working with refugee and immigrant populations preferred.
• Strong attention to detail and accuracy.
• Lived experience that enhances relatability to clients being served
• HS diploma or equivalent / Bachelor's / Master's in (specific) or related field; substantial relevant experience will be considered in place of degree
• (Credential) is required upon start / within 90 days of hire. Equivalent credentials may be accepted, depending on individual program or location requirements. Credentials may be required depending on individual program or location requirements.
• Fluency in English and Spanish, both spoken and written
• Thrives in a diverse and multicultural environment; works with cross-functional teams to develop and implement strategies to enhance end-user experiences throughout the service lifecycle
• Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations
• Successfully completes tasks in a low noise / moderately noisy / noisy environment
• Interacts with others and performs tasks in-person and through the use of technology, with moderate / long periods of stationary activity and minimal / moderate / long periods of increased physical activity including and not limited to (most common physical activities for the job)
• Moves equipment/materials weighing up to 50 pounds
• Travels between worksites regularly / occasionally
• Works in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, client home/community settings, outdoor settings in varying weather conditions, and faith-based settings such as churches
• Meets LCSNW criminal background clearance requirements and other job-relevant clearances as required by the State or program