Billing Supervisor

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday Learn more about why you want to be here

PURPOSE OF THE JOB
The Supervisor of Premium Billing will recruit, support, coordinate and motivate the Premium Billing team. Leads the team to support interim payroll reporting and bill final audits. This position ensures that daily and monthly regulatory requirements are met in a timely and effective manner. The Premium Billing Supervisor also works to implement automation to improve service and eliminate inefficiencies.

Essential Duties And Responsibilities
Oversees Premium Billing final audits and interim payroll reporting.

• Utilizes an understanding of Final Audit billing and interim payroll reporting processes to resolve issues and identify areas for improvement.
• Leverages systems used (i.e., EZ-Report, PDE, Salesforce, MS Access and SAP) and technology to maximize efficiencies.
• Identifies, researches, resolves, and follows up on opportunities/problems.
• Track appropriate Key Performance Indicators (KPI), performance and overall metrics for evaluation.
• Ensures accountability to the Final Audit policies and regulations through process and internal controls.

Serves as point of contact for more complex, escalated billing tasks.

• Resolves escalation of policyholder issues via escalated phones calls or email threads.
• Works to reconcile and resolve payroll history report and/or net rate discrepancies.
• Collaborates across the organization representing Premium Billing dept in overall company initiatives.
• Assists with special projects for the Premium Billing department as necessary.

Manages basic workflow processes of the Premium Billing department.

• Develops, implements, and follows up on methods to increase productivity and decrease expenses.
• Ensures compliance to MAR procedures and assesses and monitors internal controls.
• Identifies system problems, recommends solutions, and follows through until the problem is resolved.
• Participates in new system projects and the implementation of new systems.
• Implements policies and procedures to maintain workflow standards.
• Maintains manuals, policies, procedures, contract guidelines, and other reference material.

Develops and supervises a team of Premium Billing personnel.

• Provides daily direction to members of the Premium Billing team. Communicates Mission, Values, and other organization operating principles to direct reports.
• Establishes and maintains the overall work cadence and, in partnership with Department leadership, ensures performance and outcomes strive for excellence in delivery and customer experience. Ensures that the entire team is engaged and that leadership practices encourage development, recognition, and retention.
• Adheres to hiring criteria, on-boarding, and training requirements for incoming staff.
• Oversees the performance management and development process for the team and performs performance management duties, development planning and coaching for direct reports.
• Acts as a resource for team members to answer questions and solve complex problems.
• Manages technology and other resources, workload, and customer requests for Department services. Ensures adherence to all Company policies and procedures and Compliance responsibilities.

Supervisory Responsibilities
Directly supervises employees within the Premium Billing team and carries out supervisory responsibilities in accordance with company policies and applicable laws. These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting performance and salary reviews; rewarding and disciplining employees; addressing complaints and resolving problems; coaching, mentoring, and developing team members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations/goals; forecasting staffing needs and planning for peak times and absences; enforcing department policies and procedures.

Education And Experience

• Bachelor's degree preferred in Accounting, Finance or related field.
• Minimum 3-5 years of related Billing or Accounting experience required.
• Supervisory experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS
None required.

Knowledge And Skills

• Working knowledge of mentoring and leading a team.
• Familiarity with insurance industry, highly desirable.
• General Billing, Accounting, Accounts Receivable knowledge is required.
• Advanced knowledge of MS Excel and MS Access with the ability to manipulate data, create reports, pivot tables, charts and other analysis and reports.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Strong verbal, written and interpersonal communication skills.
• Strong problem-solving and organization skills.

Physical Requirements
Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.

WORK ENVIRONMENT
This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

The current range for this position is

$78, $132,686.15

This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?

• Challenging work and the ability to make a difference
• You will have a voice and feel a sense of belonging
• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
• 11 paid holidays throughout the calendar year
• Want to continue learning? We'll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.
At ICW Group we offer a work environment that encourages entrepreneurialism and celebrates success. Our team members are hands-on contributors who are given the opportunity to make an impact. It's our people who make us an employer of choice and the vibrant company we are today.
Job Category:
Accounting and Finance
Job Type:
Full time
Req ID:
JR