À propos
Air Energy Group has grown to become one of the most recognized and demanded names in the industrial and life science spaces. We sell high purity compressed air systems and lab and medical rated vacuum systems. Our products, parts, and services are unmatched, in Boston and elsewhere. Our team is on call and available 24 hours a day. We provide our customers with electronics and control repairs, equipment repairs and rebuilds, installations, and refrigeration. Additionally, we have preventative maintenance plans available to maximize our customers' industrial compressed air and vacuum system's utility and efficiency, allow for years of long-lasting reliability. The Inside Sales Representative is responsible for generating sales, building customer relationships, and providing exceptional service through phone, email, and digital communications. This role focuses on identifying opportunities, qualifying leads, processing orders, and ensuring customer satisfaction to drive revenue growth. Key Responsibilities: Sales Generation & Customer Engagement Proactively contact existing and potential customers to promote products and services. Respond to inbound inquiries, provide quotes, and follow up to close sales. Identify upselling and cross-selling opportunities. Maintain regular communication with assigned accounts to strengthen relationships. Order Management & Support Prepare and process sales orders accurately and in a timely manner. Coordinate with operations, logistics, and accounting to ensure order fulfillment. Maintain detailed records of customer interactions in the CRM system. Lead Qualification & Pipeline Management Research and qualify new sales leads. Manage and update the sales pipeline to ensure accurate forecasting. Collaborate with outside sales and marketing teams on lead generation efforts. Customer Service & Problem Resolution Address customer questions, concerns, and issues quickly and professionally. Provide technical or product information to assist customers in decision-making. Escalate complex issues to the appropriate department for resolution. Qualifications: High school diploma or equivalent; Associate's or Bachelor's degree preferred. 13 years of sales or customer service experience (inside sales experience preferred). Proficiency with CRM software, Microsoft Office Suite, and online communication tools. Strong verbal and written communication skills. Ability to work in a fast-paced environment and meet sales targets. Key Competencies: Persuasive and customer-focused mindset. Excellent interpersonal and relationship-building skills. Strong organizational and time management abilities. Resilient and self-motivated with a results-driven approach. Salesforce knowledge is preferred.
Compétences linguistiques
- English
Avis aux utilisateurs
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