Program Manager

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PROGRAM MANAGER - RESIDENTIAL WAIVER SERVICES

Centered services and supports to people with intellectual and developmental disabilities living in their own homes in the community. PMs play a vital role in helping people live a meaningful and purposeful life in the direction of their choice. PMs are responsible for oversight of daily operations fir a caseload of Supported Living sites and for implementing procedures to ensure the quality and integrity of services provided.

DUTIES & RESPONSIBILITIES

PROGRAM OVERSIGHT

• Ensure individuals' homes and programs comply with all rules and regulations as indicated in 460 IAC 6, DDRS policies, the individual's PCISP, and all Gateway policies and procedures.
• Ensure required documentation is kept up to date and accurate for all service sites, including but not limited to: Daily Support Records/PCISP Data Tracking, MAR, monthly budgets, Meaningful Day Calendars, Risk Issue Protocols and tracking sheets, Service Agreements, and Emergency Action Plans.
• Complete and document service site visits within established guidelines.
• Ensure appropriate and timely incident follow up including completion of Section II of the Incident Report form and filing DDRS-reportable incidents.
• Ensure supervisor attendance at quarterly and annual support team meetings. Document IST meeting notes and meeting checklists.
• Ensure completion of individualized training for direct reports.
• Coordinate with the Financial Benefits Coordinator to ensure that financial needs are communicated, and benefits applications are filed.
• Provide on-call support as assigned after regular business hours and on weekends.

SERVICE DOCUMENTATION OVERSIGHT

• Generate quarterly Service Summaries and upload to the CM Portal within established guidelines.
• Ensure appropriate documentation for health and medical appointments and health supports.
• Upload Risk Issue Protocols and other requested documentation to the CM Portal within established guidelines.
• Complete monthly documentation and weekly billing remittance within established guidelines.
• Maintain individuals' Program Book and electronic file within established guidelines including maintenance of individual electronic files, monthly remittance files, and individualized training files.

HEALTH & SAFETY

• Coordinate as needed with the pharmacy and doctors to ensure medication and specialized training needs are met.
• Ensure supervisor attendance at psychiatrist appointments.
• Coordinate completion of maintenance as needed.
• Ensure environmental safety of service sites and vehicles within established policies and procedures.

COMMUNICATION

• Communicate with case managers and other support team members as needed to ensure service provision is consistent with PCISPs and provide conflict resolution as needed.
• Communicate incidents to the Director of Residential Services timely.
• Report issues requiring formal internal investigation to the Director of Residential Services.
• Demonstrate/maintain professional internal and external relationships, cooperation and partnership with all Gateway employees, managers, and the people we support.

EMPLOYEE ONBOARDING

• Work with the Advisory Board to identify hiring needs and to interview and onboard new employees as appropriate.
• As needed, conduct assigned sections of new employee orientation following established guidelines.

NEW ADMISSIONS

• Assist with attending transition meetings and participating in the admissions process including arranging moving teams, truck rental, and new home set up.

LEADERSHIP

• Provide direct oversight and supervision of subordinates.
• Complete Performance Observation Logs quarterly.
• Conduct timely and accurate evaluations and disciplinary actions following established procedures.

MINIMUM QUALIFICATIONS

• At least 1 years of direct experience working with people with intellectual and developmental disabilities with 1 year of supervisory experience
• Ability to apply sound, mature decisions
• Willingness to work a diverse schedule based on the needs and preferences of the people we support
• Obtain and maintain a working cell phone
• Ability to bend, stoop, sit, stand, reach, and lift items weighing at least 75 pounds
• Meets 460 IAC 6 minimum qualifications for a direct care staff:

Job Type: Full-time

Pay: $43,888.00 per year

Experience:

• Management: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Carmel, IN Required)

Work Location: In person