Records Management Associate

Job Description Summary

Under direct supervision, this position is responsible for the organization and permanent archiving of laboratory records and ensuring timely, accurate reporting of laboratory test results.

Job Description

PRIMARY DUTIES AND RESPONSIBILITIES

• Maintains the organization and classification of archival records per standard operating procedure to ensure future retrieval.
• Files documentation and records per established procedures and archives associated test results and documentation.
• Completes documentation as required by established procedures. Ensures documentation accuracy.
• Monitors, coordinates, and facilitates off-site storage of laboratory records when necessary.
• Retrieves laboratory records for internal and external audits.
• Collects and ensures records are retained for specified time periods, per standard operating procedures.
• Assists in processing and investigating customer inquiries.
• Performs required donor deferral entries into the National Donor Deferral Registry, as assigned.
• Reports manual test results to laboratory customers as necessary.
• Enters and reports positive and confirmatory test results.
• Communicates and escalates quality issues to Quality Management as needed.
• Assures quality customer service to all customers.
• Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
• Maintains good attendance and punctuality per the absence policy.
• Performs all other duties, at the discretion of management, as assigned.

REQUIRED QUALIFICATIONS

• Education: High School diploma or GED required.

PREFERRED QUALIFICATIONS

• Practical experience working in a cGMP regulated environment preferred.

SKILLS AND ABILITIES

• Must be able to speak, read, and write in English. Strong organization skills and legible handwriting are essential.
• Must have basic computer skills.
• Must have strong verbal communication and interpersonal skills.
• Must be detail oriented and keep a high degree of focus even when performing routine tasks.
• Able to effectively communicate information and ideas so others will understand.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Ability to work independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals.
• Ability to interact with others, relates sensitive information to diverse groups.
• Ability to work with diverse groups to obtain consensus on issues.

PHYSICAL & TRAVEL REQUIREMENTS

• Travel: < 5%
• Office work environment
• 5+ hours per shift: Sitting, standing, handling, finger dexterity, pinching
• 3- 5 hours per shift: Lifting to 25-50 pounds
• Up to 3 hours per shift: Walking, climbing, bending, squatting, reaching above shoulders, reaching waist to shoulder, reaching knee to waist, reaching floor to knee, grasping items, carrying/move items up to 25 pounds

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required of personnel so classified. The job description reflects the general details considered necessary to describe the principal functions of the job identified and shall not necessarily be construed as a detailed description of all the work requirements that may be inherent in the job. Creative Testing Solutions is an Equal Opportunity Employer.

Additional Job Details:

Shift 1

Tuesday through Friday 8:30-5:00 PM and Saturday 7:00 AM-3:30PM

Creative Testing Solutions is an equal opportunity employer.

EEO/Minorities/Females/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to

to let us know the nature of your request. A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.

Please see the below information about applicant rights and our commitment to compliance:

EEO is the Law

EEO is the Law Supplement

Pay Transparency

e-Verify

All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines.