Front Desk/Night Auditor

Job Summary
Join our dynamic hospitality team as a Front Desk/Night Auditor, where your energy and hospitality expertise will create memorable guest experiences around the clock. In this vital role, you'll serve as the welcoming face of our hotel during overnight hours, ensuring smooth operations, accurate financial reporting, and exceptional guest service. Your enthusiasm and attention to detail will help maintain our reputation for excellence while providing a safe, comfortable environment for all guests and staff. This paid position offers an exciting opportunity to showcase your multitasking skills and passion for hospitality management in a vibrant resort setting.

Duties

• Greet guests warmly upon arrival, providing friendly and professional customer service at all times
• Check guests in and out efficiently using hotel management software, ensuring accuracy in billing and reservations
• Conduct nightly audits of daily financial transactions, verifying accounts and preparing reports for management
• Manage multi-line phone systems with excellent phone etiquette, handling inquiries and guest requests promptly
• Maintain guest relations by addressing concerns, providing information about hotel amenities, and ensuring guest satisfaction
• Monitor security cameras and perform routine safety checks to uphold a secure environment during overnight shifts
• Assist with administrative tasks such as updating guest records, processing payments, and documenting incidents or irregularities

Experience

• Previous experience in hotel management or front desk operations is highly preferred
• Strong background in hospitality management with a focus on customer service excellence
• Bilingual or multilingual skills are a significant advantage for communicating with diverse guests
• Proven ability to handle night audit procedures with accuracy and efficiency
• Familiarity with hotel management systems and multi-line phone systems is essential
• Excellent guest services skills with a friendly, professional demeanor
• Knowledge of resort operations and guest relations best practices is beneficial

This role is perfect for motivated individuals passionate about delivering top-tier hospitality experiences. Join us to be part of a lively team dedicated to creating welcoming environments that guests love

Job Type: Full-time

Pay: $ $18.00 per hour

Expected hours: No less than 30 per week

Benefits:

• Employee discount
• Paid time off

Location:

• Livermore, CA (Required)

Ability to Commute:

• Livermore, CA (Required)

Work Location: In person