Front Desk Coordinator

Front Desk Coordinator
Columbus, OH | Onsite | Full-Time Opening
$17 - $19 per hour

Are you dedicated to aesthetics and ensuring patients receive the best experience in a welcoming environment? CAPS is the premier MedSpa in Central Ohio, and we're seeking a Front Desk Coordinator to join our distinguished team. This is your opportunity to be part of a dynamic organization that blends medical excellence with beauty, aesthetics, and wellness. At CAPS, we deliver the highest quality of care in an environment that fosters trust, embraces innovation, and prioritizes an exceptional patient experience.

CAPS operates four locations, including a state-of-the-art Surgery Center We are seeking a Front Desk Coordinator responsible for answering telephones, scheduling patient appointments, and providing exceptional service to every patient present in our office. This is a fully onsite role.

You will partner with Patient Experience Leads and the Patient Experience Director to ensure a best-in-class patient experience, assist clinical teams by verifying patient insurance coverages, collecting payments and copayments, and performing all duties related to registering patients. You'll provide information and communicate with various departments regarding front desk activity.

• Answer incoming calls promptly, screen calls, take messages, and provide information.
• Schedule and update patient appointments throughout the day.
• Check voicemail from the previous evening.
• Greet patients and other visitors in the CAPS waiting area.
• Manage patient registration forms, HIPAA acknowledgment, and insurance verification.
• Collect payments and copayments, reconciling and delivering to the Billing Team.
• Maintain a neat and professional reception and retail area.
• Use the computer system accurately for scheduling and patient check-ins/outs.
• Exhibit professionalism in all interactions with patients and staff.
• Perform other duties as assigned.

• Previous experience in customer service and front desk roles.
• Experience in aesthetics, dermatology, cosmetology, and/or healthcare industries preferred, but not required.

• Work in a state-of-the-art Surgery Center with top-tier clinical professionals.
• Competitive salary and benefits, including medical, dental, vision, paid time off, holidays, 401(k) with profit sharing, company-paid life insurance, employee assistance program, employee discounts, tuition reimbursement, and professional development assistance.
• Be part of a respected, patient-centered organization with award-winning surgeons and a collaborative, expert team.
• Opportunities for advanced career growth and ongoing training in a supportive environment.

• Diverse services with an expert team of Plastic Surgeons, Dermatologists, Aesthetic Injectors, Physician Assistants, Nurse Practitioners, RNs, and Medical Aestheticians.
• Cutting-edge training and professional development programs, including CME reimbursement.
• State-of-the-art facilities designed for optimal patient care and luxury.

• Low cost of living, top-rated schools, thriving arts and culture, abundant outdoor activities, family-friendly community, and central location with easy access to major cities.
• Sports lover's haven: cheer for the Ohio State Buckeyes, Columbus Blue Jackets, and Columbus Crew SC.

The job description is not an employment contract and does not alter the "At Will" employment relationship. Duties and responsibilities may change as needed by the business.