Technical Support Engineer II— Information Technology

Location:
On-site (Brewer, ME)

Clearance:
•
U.S. Person
required (ITAR/Export)

Employment Type:
Full-time

Travel:
~ Minimal between Brewer and Orono locations

Reports to:
Information Technology and Networking Manager, Digital Solutions

Compotech's Digital Solutions Team builds mission-grade software, Artificial Intelligence, and Machine Learning solutions for national security and critical industries. We partner with DoD stakeholders to deliver operational outcomes fast.

Role Overview

Own the
day-to-day operational troubles of Compotech users, systems and production-floor environments. Serve as a Tier II support specialist providing advanced troubleshooting and support for the production equipment, across endpoints, identity, networking, and Microsoft enterprise services. Participate in a on-call schedule to support manufacturing and mission-critical operation supporting our DoD partners.

What
You'll Do

• User Support: Act as an escalation point for complex hardware, software, network, and identity issues, perform root-cause analysis and implement durable fixes.
• Production Floor & On call Support: Provide direct IT support for production-floor systems, equipment-connected workstations, and operational tooling. Respond to time-sensitive outages impacting manufacturing or mission critical delivery.
• System Administration: Manage Active Directory accounts, group policies, supporting GCC High hybrid environments, and endpoint management.
• Incident Management: Track, resolve, and document tickets in the ITSM system; escalate complex issues to senior IT staff or vendors when necessary.
• Network Support: Troubleshoot VLANs, wireless, firewall issues and suggest areas for improvement.
• Security & Compliance: Support compliance-driven environments NIST , CMMC, DFARS, ISO controls.
• Deployment & Maintenance: Install, configure, and update hardware and software.
• Monitoring & Reliability: Support monitoring tools to ensure availability and performance of systems; perform proactive checks and maintenance.
• Documentation & Training: Develop and maintain IT knowledge base articles; train users on secure and effective use of IT systems.
• Collaboration: Work closely with support staff, engineering, and operations teams to support specialized development and mission workloads.
• Continuous Improvement: Recommend enhancements to IT processes, security, and tools for greater efficiency and resilience.
• Work on projects that have been recommended and prioritized for optimal success and company growth.
• Help teach Interns and set up the success of our next generation of information technologists.

What You Bring

• 5+ years of progressive IT support or systems administration experience
• (or 3+ years with demonstrated Tier II responsibility)
• Proven experience acting as a Tier II / escalation point of contact.
• Strong independent troubleshooting across Windows 11, Windows Server, and Microsoft 365
• Ability to support
  production-critical environments
  with urgency and discipline
• Knowledge of endpoint protection, patch management, and security best practices.
• Ability to prioritize tasks, work independently, and support multiple users and technologies.
• Excellent communication skills for both technical and non-technical audiences.
• Ability to be on call during production times.

Nice-to-Have

• Experience supporting DoD or defense-industry IT environments, HIPAA, or other significant compliance.
• Exposure to CMMC, NIST requirements.
• Familiarity with Azure Active Directory, Intune, and hybrid identity management with GCC High environments.
• Linux experience
• Powershell
• Python
• Certifications: CompTIA Security+, Network+.

What We Offer

• Compensation:
  Competitive Market Salary for experience level and history + performance-based incentive; equity considered for high impact.
• Benefits:
  Medical, dental, vision, 401(k) with match, PTO.
• Environment:
  Mission-focused team, modern tooling,
• Growth Opportunity:
  Advancement based on
  performance and potential
  -paths to
  Senior Project Manager/Program Manager
  ,
  Portfolio Operations
  , or
  Delivery Director
  as scope and requirement scales.

Compotech Inc. is an Equal Opportunity Employer. Employment is subject to background checks and, where applicable, clearance and export-control requirements.