2nd / 3rd Line IT Engineerxn global systems ltd • Salford, England, United Kingdom
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2nd / 3rd Line IT Engineer
xn global systems ltd
- Salford, England, United Kingdom
- Salford, England, United Kingdom
À propos
*Location:* Salford (Office-based)
*Salary:* £36,000 + On-Call Allowance (approx. £4,500 p.a.)
*Total Package:* £40,500
*About Xn Global Systems*
Xn Global Systems is a global software company specialising in *cloud* *property management systems, cloud point-of-sale solutions, and managed services*. Our highly functional, cloud-based platforms deliver modern, flexible technology that helps world-class organisations across *50+ countries* optimise operations and revenue.
Website www.xnglobalsystems.com
*The Role*
We are looking for a *2nd / 3rd Line IT Engineer* to support our *Azure and private cloud environments*, including *Entra ID, Intune, and Microsoft 365*.
This is an *ideal opportunity for a strong 2nd Line engineer* who is ready to step into a more *3rd Line–focused role*, gaining exposure to complex cloud, infrastructure, and security technologies.
You will act as an *escalation point* for our service desk teams, providing expert technical support across both *public and private cloud platforms*, as well as internal product-related infrastructure issues.
*Key Responsibilities*
* Support and maintain *Azure, Entra ID, Intune, and Microsoft 365* environments
* Troubleshoot and resolve *OS, networking, security, and cloud infrastructure* issues
* Work with *hypervisors, SAN storage, networking, and cybersecurity platforms*
* Support software platforms including *MS SQL, IIS, and cloud-hosted applications*
* Provide escalation support for internal teams and product-related service desk issues
* Participate in a *private cloud on-call rota* (approx. 1 week in every 3)
*Working Hours & On-Call*
* *37.5 hours per week*, based at our *Salford office*
* On-call rota for private cloud escalations
* On-call allowance averages *£4,500 per year*
*Essential Skills & Experience*
* Previous experience in *2nd / 3rd Line IT support*
* *Windows Server 2019 or later*
* *Entra ID and Intune*
* *SQL Server 2019 or later*
*Nice to Have*
* Microsoft certifications
* Dell Compellent or PowerStore storage experience
* Fortinet firewall experience
* Sophos Central experience
* SQL Always On
* IIS clusters
* Network Load Balancing
* VLANs & routing
* Hypervisors (VMware / Hyper-V)
* Server and network hardware experience
Job Type: Full-time
Pay: From £40,500.00 per year
Benefits:
* Company pension
* Free parking
* Life insurance
* On-site parking
* Private medical insurance
* Sick pay
Work Location: In person
Compétences linguistiques
- English
Avis aux utilisateurs
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