Administrative Support Specialist

Classification Information

Position Classification Title

Administrative Support Specialist

FLSA

Non-Exempt

Position Class

10422

Position Overview

Position Summary

Join the Ramily

Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive, inclusive environment, the university fosters a close-knit, diverse community that nurtures both personal and academic growth.

Situated in Winston-Salem, North Carolina—known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Are you an administrative professional with a background in Higher Ed or health services? The Student Wellness Center at Winston-Salem State University (WSSU) is seeking a dedicated and organized Administrative Support Specialist to join their team

As the first point of contact for Student Health Services, Counseling Services, and the Pharmacy, the Administrative Support Specialist plays a vital part in fostering a safe, healthy, and supportive campus environment The Administrative Support Specialist supports the efficient and effective delivery of health services to a population of approximately 5,000 students.

Responsibilities of the Administrative Support Specialist include:

• Providing excellent customer service as the face and first point of contact at the front desk of the Student Wellness Center:
• Greet walk-ins and answer the phone, directing inquiries to the appropriate personnel when necessary
• Answer frequently asked questions, and explain and interpret Health Services information for students, vendors, and visitors
• Maintain accuracy and confidentiality of medical documents
• Coordinating front-office operations:
• Perform patient intake and check-in, and schedule appointments
• Document and review health insurance coverage during each patient visit and perform patient and insurance follow-up
• Prepare and file medical correspondence and reports
• Monitor and document student health history and immunization records on a daily basis
• Perform data entry of medical information into Banner, LabCorp, North Carolina Immunization Registry, and EMR Medicat
• Accept payments from students and process payments in the system, verify student