Cafe Store Manager

STORE MANAGER - SUNBLISS CAFE

Sunbliss Cafe is a place that prides itself on quality customer service and wonderful coffee, teas, acaí bowls, smoothies, and savory bites. Everything we do is rooted in care, for our customers, our team, and the communities we serve. We believe great food tastes even better when it's paired with kindness, consistency, and creating a positive experience for everyone who walks through our doors.

Position Overview:

We are seeking an experienced Store Manager to lead our incredible team and optimize our day-to-day operations. This role is for someone who leads with heart, sets the tone on the floor, and helps create a positive, organized, and supportive environment for both customers and team members.

Key Responsibilities:

• Provide effective leadership and direction to staff members with a positive and collaborative work environment.
• Recruit, train, and mentor team members to ensure they are equipped with the skills and knowledge necessary to excel in their roles.
• Schedule staff effectively to meet operational needs while adhering to labor budget targets.
• Conduct regular performance evaluations and provide constructive feedback to support team members growth and development.
• Keep daily operations running smoothly, from opening and closing to inventory and cash handling
• Make sure our drinks and food always meet Sunbliss quality and presentation standards
• Maintain a clean, organized, and safe space for both guests and the team by following health and safety guidelines
• Work closely with vendors and suppliers to keep inventory stocked and operations flowing
• Be present on the floor, connecting with customers and making sure they feel welcomed and cared for to ensure a positive outstanding experience.
• Listen to customers feedback and help turn it into thoughtful improvements
• Handle customer complaints and inquiries with professionalism and empathy, and a solutions-first mindset
• Monitor financial performance against budget and sales targets, implementing strategies to make sure the store stays on track.
• Manage costs thoughtfully through smart ordering, scheduling, and reducing waste.
• Prepare and analyze financial reports to identify trends and opportunities for improvement for improvement and growth.

Expectations:

Thriving in this role means being proactive, thoughtful, and genuinely invested in both the team and the cafe. You're someone who takes ownership, stays curious, and leads with intention.

• Stay informed across all areas of the cafe and step in where support is needed
• Keep the store looking and feeling its best - clean, organized, and welcoming
• Support team morale and help create a workplace people enjoy coming to
• Be mindful of scheduling needs and work-life balance whenever possible
• Approach challenges calmly and solve problems thoughtfully
• Make confident decisions that support the team and the business
• Thrive in a fast-paced, ever-changing environment
• Communicate clearly, kindly, and respectfully
• Pay attention to the details while keeping the big picture in mind
• Delegate effectively and trust your team
• Look for ways to improve workflows, systems, and processes to support safety, quality, and efficiency
• Welcome team feedback and consider input with care
• Recognize individual strengths and support growth and development
• Think ahead, stay prepared, and plan proactively
• Oversee all store operations and delegate effectively to manage workload
• Lead by example:
• Demonstrate very high proficiency in all positions
• Be reliable, responsible and professional
• Work with integrity, enthusiasm and respect

BENEFITS:

• Health Plan
• PTO
• Tips
• Free drinks
• Calsavers - Retirement Program

Requirements:

• Full time availability
• 40 hours/week
• Weekends & Holidays
• Place orders to maintain supply and proper inventory
• Maintain QSC standards
• Write weekly schedule & coordinate daily staffing needs
• Manage call outs, swaps and unexpected staff events
• Coordinate/fulfill catering order and events
• Manages staffing needs
• recruiting, interviewing, hiring and training
• Ensure the store and/or staff complies with outlined safety policies and procedures, as well as state and local health regulations.
• Communicate daily and is responsive to any urgent matters
• Ensures entire staff is informed and complies with any procedure updates
• Ensures compliance with dress code standards
• Provide bi-annually employee evaluations
• Manage equipment maintenance and repairs

Note: This job description is intended to convey information essential to understanding the scope of the Store Manager position at Sunbliss Cafe. It is not intended to be an exhaustive list of responsibilities, duties, or qualifications and may be subject to change to meet the evolving needs of the business.

Other benefits:

• Healthcare
• Employee Discounts
• Company's PTO
• Tips
• Sick Leaves
• Calsavers - Retirement Program

Job Type: Full-time

Pay: $ $25.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Work Location: In person