IT Technical Support Technician

Job Title

IT Technical Support Technician

Department

Information Technology

Location

Onsite

Employment Type

Contract

Assignment Dates

January 2, 2026 through May 1, 2026

Four month contract

Job Summary

The IT Technical Support Technician provides high quality technical and customer support for onsite and remote users. This role focuses on Tier II support for corporate laptop environments, office IT infrastructure, and end user technologies while delivering an excellent customer experience across all levels of the organization.

Key Responsibilities

• Provide excellent customer service to all internal users
• Deliver Tier II technical support for corporate laptop infrastructure supporting both onsite and remote users
• Install, maintain, troubleshoot, and upgrade laptop hardware and software
• Perform laptop imaging and deployment
• Provide remote support using tools such as RDP and AnyDesk
• Support Microsoft Windows 11, Outlook, Office 365, and Microsoft Teams
• Support office IT infrastructure including workstations, conference rooms, AV equipment, and select network components
• Provide onboarding and offboarding support including hardware setup, access provisioning, and equipment recovery
• Deliver white glove support to executives, VIPs, and senior leadership
• Provide day to day technical support via walk ups, support tickets, email, instant messaging, and phone
• Track, follow up, and resolve support requests in a timely manner
• Manage and support a ticketing queue including ticket documentation and prioritization
• Contribute to knowledge