Supervisor, Dispatch

Position hours: This role typically works 8:30am - 6pm central time, but needs to be able to work any 9-hour shift between 3:30am - 7pm central time. Rotating Saturdays for on-call emergencies from 4am - 2pm.

I. Job Summary
Supervises daily dispatch operations and tracking. 
II. Essential Duties and Responsibilities
 

• Oversees daily activities of the dispatch department, ensuring productivity and quality goals are met.
• Coordinates resolution of service orders and customer service issues.
• Manages live dispatch as well as GPS and MAS data input.
• Supervises processing of all paperwork, including billing backlog.
• Communicates and enforces company policies and procedures and develops and implements safety briefings.
• Coordinates container tracking, container placement, and driver safety.
• Compiles and analyzes maintenance reports.
• Coordinates schedules and monitors performance of staff and arranges for training as needed.
• Oversees personnel needs of the department including coaching, training, and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.

III. Qualifications 
A. Required Qualifications 
 

• High School Diploma or G.E.D. (accredited)
• 4 years of previous experience (in addition to education requirements)
• Previous dispatching and driver management and general supervisory experience

B. Preferred Qualifications 
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. 

Home office: This job primarily operates in a home office environment and routinely requires the use of standard office equipment such as computers, phones, etc.
V. Benefits 
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. 
The expected salary range for this position is $60,000 to $90,000 per year.  This represents a good faith estimate for this position. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative.  This position may require the successful candidate to travel by air for business reasons, or service federal property.  Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.