Fixed Operations Specialist

Summary

As a Fixed Operations Specialist, you will generate revenue growth by Training, Coaching and Installing best practices for increasing Fixed Operations performance. You will also be responsible for traveling to assigned accounts to provide these services to dealerships, specific to their service operations.

Essential Duties and Responsibilities

•    Train and coach best practices with Service Team as provided by DealerPRO

•    Build relationships and earn respect within all departments and at all levels within the dealership.

•    Must be able to communicate in an effective manner with dealership personnel in order to properly execute directives as given.

•    Work independently and manage work schedule while on assignment.

•    Complete Compliance review/training on all applicable federal and state laws and regulations

•    Maintain Monthly Comparison Reports for performance improvement and accountability

•    Prepare Monthly Contact Reports for training compliance

•    Install Performance Based Pay Plans as needed

Education and Experience

•    High School diploma or GED required

•    2+ years as Service Manager or Fixed Operations Director

•    Experience in training service personnel is a PLUS

•    Experience in conducting Fixed operations Workshops is a PLUS

Skills

•    Must be highly analytical, process oriented, collaborative and creative in Fixed Operations

•    Must have a strong desire to share knowledge, answer questions and help others at all levels in the company

•    Must be intrinsically motivated (cannot require constant support/supervision)

•    Must be able to work successfully with team members in multiple locations

•    Must communicate in a clear, direct and effective manner with people at all levels in the organization and with varying levels of technical knowledge

•    Must be dedicated to helping to improve business processes and results

•    Must be able to simultaneously manage multiple tasks of varying complexity and priority

•    Must possess strong verbal and written communication skills including the ability to share complex, technical topics clearly, concisely, effectively and professionally

•    Self-starter and self-motivated

•    Competitive

•    Persuasive communication style

•    Eagerness to continually learn and improve

Physical Demands

While performing the duties of this job, the employee is regularly required to type and look at a computer screen for long periods of the day. The employee must be able to travel for long periods of time by air on a weekly basis. The employee may be required to stand for long periods of time during training.

This position is an in-person Training position. Employee must be able to drive safely and without distraction, enter other places of business and move with ease in those spaces, including across large parking lots. Employee will be exposed to the weather for small amounts of time.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Note

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Employee signature below constitutes employee's understanding of the responsibilities and the job qualifications of the position.

Employee__________________________________ Date_____________

Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.