Customer Service Representative

Company Overview

Studentreasures, LLC is a leader in educational publishing and student engagement, with a mission to inspire young writers by turning their stories into published books. Our programs have empowered over 469,000 teachers across more than 89,600 schools in the U.S., helping over 17 million students realize their creative potential.

Summary

The Customer Service Representative role is vital in maintaining our commitment to excellent support and engagement with educators and students. Based in Topeka, Kansas, this position offers an exciting opportunity to be part of a dynamic team dedicated to educational excellence and student success.

Responsibilities

• Provide exceptional customer support and assistance to teachers, students, and parents via phone, email, and chat.
• Address inquiries related to program details, registration, and technical issues with professionalism.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service quality and efficiency.
• Promote our programs by effectively communicating their benefits.
• Assist in troubleshooting technical issues related to our online platforms.
• Support data entry tasks to ensure database accuracy.
• Uphold the company's mission by fostering positive relationships with our educational partners
• Qualifications
• Excellent communication skills in English.
• Strong customer support experience or related client services background.
• Proficiency with Microsoft Office and basic computer skills.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Friendly phone etiquette and professional demeanor.
• Previous experience in a call center or customer service role is preferred
• High school diploma or equivalent required.
• Benefits and Perks
• Weekly pay
• Paid training
• Friendly, team-work environment
• Bus route accessible
• Casual clothing - jeans and sweatshirts are ok with us
• Daily drawings during peak season
• Weekly meals during peak season
• This position is bonus eligible at the end of the season(exclusions apply).

Join us in making a difference in education—apply now to become part of our passionate team dedicated to inspiring young authors

Job Types: Full-time, Seasonal

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training
• Referral program

Work Location: In person