General Manager

General Manager - Sophia's

Location:
Phoenix, AZ

Experience Required:
Minimum 5 years of restaurant management experience

About Sophia's

Sophia's is more than a restaurant, it's an experience. Rooted in quality, warmth, and thoughtful hospitality, Sophia's blends exceptional food, elevated counter-service dining, and a strong sense of community. We're seeking a seasoned General Manager who is passionate about leadership, people, and excellence, and who takes pride in running a beautiful, high-energy operation. Sophia's is a brunch-focused restaurant open daily from 7:00 AM to 3:00 PM-no late nights required.

The Opportunity

As the General Manager, you will be the heartbeat of Sophia's. You'll lead daily operations, inspire a strong team culture, uphold brand standards, and ensure an outstanding guest experience every single day. This role is ideal for a hands-on leader who thrives in a fast-paced restaurant environment and knows how to balance people, performance, and profitability.

Key Responsibilities

• Lead and oversee all front- and back-of-house operations

• Recruit, train, coach, and develop a high-performing team

• Foster a positive, respectful, and accountability-driven culture

• Ensure exceptional guest experience and service standards

• Manage scheduling, labor control, and payroll efficiently

• Oversee food quality, cleanliness, safety, and compliance

• Monitor budgets, control costs, and drive revenue growth

• Inventory and ordering

• Partner with ownership to execute brand vision and operational goals

• Handle guest feedback with professionalism and care

• Lead by example on the floor with the team and guests

Qualifications

• Minimum 5 years of experience as a Restaurant General Manager or Manager

• Strong background in restaurant operations (fast-casual or full-service preferred)

• Proven leadership, team-building, and coaching skills

• High-energy, passionate leader who builds strong teams and creates a positive, motivating culture

• Excellent communication and problem-solving abilities

• Strong understanding of P&L, labor management, and cost controls

• High standards for hospitality, cleanliness, and food quality

• Ability to thrive in a fast-paced, high-volume environment

• Flexible schedule required, including weekends and peak business days

Perks & Benefits

• Competitive salary (based on experience) + Bonus structure based on performance

• Comprehensive health, dental, and vision benefits

• Supportive ownership and leadership team

• A positive, people-first culture

• Pride in leading a restaurant that truly cares about quality and community

Who You Are

You're a confident, energetic, and experienced leader who loves hospitality, values teamwork, and understands that great restaurants are built on strong culture and consistent execution. You're organized, hands-on, and take pride in running a tight, but warm operation.