Customer Success Manager

is a business intelligence platform powering some of the most sophisticated brands in e-commerce today. Since launching in March 2025, we have tracked billions of dollars in revenue across hundreds of brands, including celebrity-led brands and some of the biggest names in modern e-commerce.

Our platform sits at the intersection of attribution, analytics, automation, AI, and revenue operations. We work with elite operators who care deeply about performance, data integrity, and speed. 

You will be representing a product with real scale, real customers, and real expectations.

We are hiring a Customer Success Manager to own the customer experience from the first demo through long-term success. This is not a passive support role. This is a front-line revenue, retention, and adoption role.

You will run demos, support customers, nurture pipeline opportunities, build customer-facing materials, and act as a direct extension of sales, product, and leadership.

You will work closely alongside the CEO and leadership team.

• Run confident, polished live product demos for inbound leads and prospects
• Tailor demos and presentations based on customer sophistication and use case
• Build and customize decks for demos, onboarding, QBRs, and follow-ups
• Clearly explain workflows, dashboards, attribution, and performance metrics
• Confidently answer technical and product questions live

• Serve as first-line support for customer questions and issues
• Maintain fast, professional response standards
• Triage issues and coordinate with product and engineering when needed
• Proactively identify churn risk and intervene early
• Build trusted relationships with high-value customers

• Follow up on inbound leads, trials, and warm prospects
• Re-engage stalled opportunities with tailored outreach and materials
• Maintain clean CRM records with clear next steps
• Support expansion, upsells, and renewals
• Partner with leadership to help close deals

• Use AI tools daily to improve speed, clarity, and decision-making
• Leverage AI for research, summarization, customer insights, and documentation
• Create customer-ready decks and materials efficiently using AI-assisted workflows
• Keep immaculate CRM, support, and