Front Desk Agent

Job description:

Company Overview

Super 8 Belgrade/ Bozeman Airport is a welcoming hotel dedicated to providing exceptional hospitality and a comfortable stay for our guests. We pride ourselves on our commitment to customer service and creating memorable experiences for everyone who walks through our doors.

Summary

We are seeking a Front Desk Receptionist to join our team at Super 8 Belgrade/ Bozeman Airport. In this role, you will be the first point of contact for our guests, responsible for providing outstanding customer service and ensuring a smooth check-in and check-out process. Your contributions will be vital in enhancing the overall guest experience.

Responsibilities

• Greet guests warmly and assist them with check-in and check-out procedures.
• Manage reservations and handle guest inquiries efficiently.
• Maintain an organized front desk area, ensuring all materials are stocked and accessible.
• Handle phone calls promptly, providing information about hotel services and local attractions.
• Assist with administrative tasks such as filing and data entry as needed.
• Resolve guest complaints or issues with professionalism and courtesy.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.

Requirements

• Proven experience in a customer service role, preferably in hospitality.
• Strong organizational skills with attention to detail.
• Excellent time management abilities to handle multiple tasks effectively.
• Bilingual skills are a plus to accommodate diverse guests.
• Familiarity with office management practices is beneficial.

If you are passionate about providing exceptional service and want to be part of a friendly team at Super 8 Belgrade/ Bozeman Airport, we invite you to apply today

Job Types: Full-time

Work Location: In person

Tipo de puesto: Tiempo completo

Sueldo: $ $20.00 la hora

Horas previstas: 40 por semana

Lugar de trabajo: Empleo presencial