Field Support Engineer

Title -
Field Support Engineer

Location -

Avon Lake, Ohio 44012

Primary Skills

Hardware & Software Support

Installation, configuration, and repair of Windows and Mac workstations

Troubleshooting operating systems and application software (Office apps, Outlook, Teams, OneDrive)

Networking & Infrastructure

Mounting servers, switches, patch panels into racks

Basic networking setup and maintenance

Customer Interaction & Documentation

Guiding users through installations and configurations

Creating technical documentation and maintaining service logs

Secondary Skills

Security & Device Management

FileVault encryption/decryption

Mobile Device Management (MDM) for Outlook, Teams, Microsoft Authenticator

Enterprise Tools & Services

Basic Office 365 services, Active Directory, user login methods

Ticket handling for incidents/service requests (INC, SR)

Familiarity with ticketing tools like ServiceNow (SNOW) and JIRA

Peripheral & Automation Knowledge

Printers, scanners, and office automation products