Front Desk Concierge

Medical Spa Front Desk Concierge / Receptionist

Part-Time (Potential for Full-Time)

Location: San Marco, Jacksonville, FL
Second Jacksonville location coming soon

About Beauty Theory Med Spa

At Beauty Theory, we believe confidence is a beautiful part of the human experience. With expert care and a welcoming environment, our goal is to help every client feel comfortable, cared for, and confident. We are a modern, growing med spa dedicated to delivering exceptional patient experiences and results-driven treatments.

About the Role

Beauty Theory is seeking an experienced Front Desk Concierge / Receptionist to be the face of our practice. This role is ideal for someone who thrives in a client-facing environment, is highly organized, and understands the importance of creating a polished, luxury experience from the moment a client walks in the door.

This position will start part-time with the potential to grow into full-time as the practice expands.

Experience in a med spa or plastic surgery front office is strongly preferred.

Schedule

• Part-time to start | Wed, Thur, Fri - but flexible to discuss different days. Would need 3 days a week.
• Weekday shifts during business hours | 8:30am to 4:30pm
• No weekends
• Closed major holidays, including Thanksgiving and a week at Christmas.

Key Responsibilities

• Greet and assist clients with warmth, professionalism, and discretion
• Manage patient check-in and check-out
• Answer phones, texts, and emails promptly and professionally
• Schedule, reschedule, and confirm appointments
• Process payments, handle daily reconciliations, and manage returns/exchanges per policy
• Maintain accurate patient records and documentation
• Support providers
• Proactively fill cancellations to maximize provider schedules
• Maintain a clean, organized, spa-like front desk and lobby environment
• Complete opening and closing responsibilities
• Handle client concerns with professionalism and escalate when needed

Requirements

• Prior front desk or medical reception experience required
• Med spa or plastic surgery office experience preferred
• Exceptional customer service and communication skills
• Professional, polished appearance and demeanor
• Organized, detail-oriented, and reliable
• Comfortable with multitasking in a fast-paced environment
• Sales-minded with a client-first approach
• Team player with a positive attitude

Preferred (But Not Required)

• Experience with aesthetic or medical practice software

(We use Aesthetic pro, Alle, Aspire, Repeat MD)

• Familiarity with skincare or aesthetic services
• Experience handling high-volume scheduling

Why Join Beauty Theory?

• Supportive, team-focused work environment
• Opportunity for growth with an expanding practice
• Potential for full-time employment
• Employee discounts on skincare and services
• Work in a modern, upscale med spa setting

*Notes: All duties and responsibilities stated are essential to the job's function. Staff members may be required to perform additional job-related duties as assigned by management.
Job Type: Part-time (with potential for full-time)
Work Location: In person – San Marco (second Jacksonville Beach location coming Dec 2026)

Expected hours: 24.0 per week

Benefits:

• Flexible schedule

Work Location: In person