Overnight Front Office Supervisor

We are looking for Overnight Front Office Supervisor to join the re-opening of the famed Delano Miami Beach.

Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand's flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel.

JOB OVERVIEW

Under the general guidance of the Overnight Manager. The Overnight Front Desk Supervisor is responsible for, but not limited to, supervising the Guest Service Agents while overseeing the Front desk. Additionally, the Overnight Front Desk Supervisor is responsible for covering the Overnight Manager's duties at his / her absence.

The Overnight Front Desk Supervisor will report directly to the Night Manager. The functional positions of Guest Service Agents will report to the Overnight Front Desk Supervisor.

YOUR KEY RESPONSIBILITIES

- Has current knowledge of the day's arrivals and departures.

- Follows-up on any pending departures and asses the appropriate charges.

- Monitors the Housekeeping statuses of the pending arrivals and ensures that there are available rooms for walk-in guests, and up sell reservations.

- Provides seamless check-in and checkout experiences for our guests.

- Handles guest comments and concerns in a timely and appropriate manner.

- Relays all guest comments and concerns to the Assistant Managers / appropriate departments and ensures proper follow-up.

- Make sure that all Nuvola tickets are followed up to ensure guest requests are resolved on a timely manner

- Proactively gathers guest profile information.

- Acts on guest profile information to completely delight our guests.

- Works to anticipate our guests needs to delight them and exceed their expectations.

- Reviews and signs off on receptionist's audits.

- Processes all No Show charges

- Follows up on waiting rooms and stays on top of guest's waiting times.

- Possess a basic understanding of accounting.

- Provides the guests upon their request with an updated and correct folio of their guest