Sales Development Representative

About MemoMate

MemoMate is an AI-powered platform used by senior living and long term care operators to automate high-friction workflows such as hiring, resident & family surveys, and inbound communication using AI phone calls and SMS.

We work with leading operators across the U.S. and are scaling rapidly across multi-site organizations. Our customers expect professionalism, insight, and relevance—not generic sales outreach.

About the Role

We're looking for a
Sales Development Representative

to help build and scale our outbound and inbound pipeline.

This role is ideal for someone who enjoys
research-driven outreach

, thoughtful conversations with leaders, and learning how enterprise sales actually work. You'll work closely with the founder and leadership team, get deep exposure to real customer conversations, and play a critical role in shaping MemoMate's go-to-market motion.

What You'll Do
Pipeline & Prospecting

• Identify and research target accounts in senior living, healthcare, and enterprise services
• Prospect into roles such as Executive Directors, COOs, HR leaders, VPs of Quality, and Innovation leaders
• Run multi-channel outreach (email, LinkedIn, phone) with personalized messaging
• Qualify inbound leads from conferences, partnerships, and website inquiries

Discovery & Qualification

• Conduct first-touch discovery calls to understand prospect needs, workflows, and priorities
• Qualify opportunities using clear criteria (use case, urgency, scale, decision-makers)
• Set high-quality meetings for the sales/founder team
• Maintain accurate notes and updates in the CRM

Sales Support & Deal Execution

• Support the sales process by:
• Sending follow-up emails and materials
• Coordinating demos and meetings
• Helping prepare proposals and agreements
• Helping prepare for conferences
• Stay involved post-meeting to ensure momentum and follow-through

Conferences & Field Exposure

• Attend industry conferences, trade shows, and events alongside the team
• Help manage inbound leads at events and follow up post-conference
• Join on-site customer visits to understand real-world operations and workflows
• Represent MemoMate professionally in front of prospects and partners

Learning & Improvement

• Learn MemoMate's product deeply across surveys, hiring, and inbound use cases
• Continuously refine messaging based on what resonates with operators
• Share feedback from prospects to improve positioning and outreach
• Track performance and iterate on what works

What Success Looks Like

• Consistently booking qualified meetings with relevant decision-makers
• Building a healthy pipeline that converts into pilots and customers
• Running professional, confident first conversations with senior leaders
• Becoming a trusted extension of the sales team

What We're Looking For
Must-Haves

• Strong written and verbal communication skills
• Comfortable speaking with senior leaders and asking thoughtful questions
• Organized, reliable, and able to follow up consistently
• Curious mindset and willingness to learn a complex product and industry
• Comfortable working in a fast-moving startup environment
• Experience in B2B SaaS, healthcare, or senior living
• Experience with CRM tools
• Experience with cold outreach or sales development
• Willingness and flexibility to travel for conferences and on-site visits
• Interest in growing into a closing or leadership role over time

Growth Opportunities

This role offers a path to: