Senior Manager Operations

Liberty Hardware, a Masco Company

At Liberty Hardware, we empower people to transform their spaces with innovative, stylish, and functional home solutions. As part of the Masco family of brands, we are committed to operational excellence, customer satisfaction, and building a culture where people thrive. We believe that diverse perspectives and inclusive leadership drive better outcomes for our customers, our teams, and our business.

Position Summary:

Liberty Hardware is seeking a Senior Operations Manager to lead day-to-day operations within our Winston-Salem Distribution Center, supporting a multi-shift team of associates. Reporting to the Site Director, this role is responsible for executing the order fulfillment strategy, driving performance, and fostering a culture of accountability, innovation, and continuous improvement. The Senior Operations Manager will play a critical role in delivering exceptional service, optimizing material flow, and supporting Liberty's long-range business goals.

Key Responsibilities:

• Operational Leadership : Lead daily operations across three shifts, ensuring consistent performance in service, quality, cost, and safety.
• Strategic Execution : Implement the 1–3 year order fulfillment strategy, aligning material flow and distribution processes with evolving B2B and B2C business needs.
• Performance Management : Establish and monitor KPIs using data-driven reporting and analytics to drive accountability and continuous improvement.
• Process Optimization : Leverage Warehouse Management Systems and Masco Operating System (MOS) tools to improve efficiency, reduce waste, and enhance customer satisfaction.
• Team Development : Build and sustain a high-performing team by promoting development at all levels, fostering engagement, and creating a strong talent pipeline.
• Cross-Functional Collaboration : Partner with Inventory Control, Customer Service, IT, HR, and other departments to ensure seamless operations and alignment with broader business objectives.
• Compliance & Quality : Ensure operational compliance with customer requirements and internal standards, including inventory accuracy and cycle count certification.
• Technology & Innovation : Support automation initiatives and explore technology enhancements to improve scalability and responsiveness.
• Culture Champion : Model Liberty's values and foster a culture of empowerment, adaptability, and high performance.

Qualifications:

• Bachelor's degree in business, supply chain, operations, or related field; Master's/MBA preferred.
• Minimum 8 years of progressive leadership experience in logistics, warehousing, or distribution, including multi-shift team management.
• Proven ability to lead complex initiatives, drive change, and deliver results in a fast-paced environment.
• Experience developing and implementing standard operating procedures.
• Familiarity with warehouse automation and optimization are preferred.
• Strong interpersonal and relationship-building skills with demonstrated senior-level presence.
• Analytical problem solver with strategic planning capabilities and comfort navigating ambiguity.
• Proficiency in Microsoft Office Suite; advanced Excel and PowerPoint skills preferred.

Why Liberty?

At Liberty Hardware, we believe our people are our greatest strength. We offer a collaborative, inclusive environment where innovation and continuous improvement are encouraged. You'll have the opportunity to lead a high-impact operation and contribute meaningfully to our long-range business goals.

Benefits Include:

• Competitive compensation and performance incentives
• Comprehensive health and wellness programs
• Retirement savings and tuition reimbursement
• Professional development opportunities
• Paid volunteer time and community engagement initiatives

Hiring Range:

$90, $130,000.00

Location:

Onsite 100% (140 Business Park Drive, Winston Salem, NC)

Liberty Hardware (the "Company") is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Liberty Hardware is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish