Membership Experience Manager

Join us in shaping a healthier future for kids. At Children's Hospital Association, we unite more than 200 member hospitals to put children first—advancing care, informing policy, and driving progress together.

Where You'll Work
This position is based in our Lenexa, KS office. We leverage a hybrid working model working three days in the office, two days optional remote work.

What You'll Do
The Membership Experience Manager is the primary liaison for assigned member hospitals, executing comprehensive efforts to recruit, retain, and engage hospital members through strategic relationship building, operational excellence, and collaborative communication.

• Serve as the primary relationship manager for member hospitals, building trust with executive leaders and understanding their strategic needs.
• Lead member onboarding and offboarding to ensure smooth transitions and clear communication of CHA resources and benefits.
• Conduct regular check-ins and engagement calls to assess satisfaction, highlight value, and identify opportunities for collaboration.
• Design and implement tailored engagement initiatives, programs, and online communities that enhance member experience and support organizational goals.
• Facilitate member forums, peer groups, and other member-centric programs that promote learning, collaboration, and professional development.
• Manage special projects and initiatives that elevate membership value and deepen member involvement.
• Oversee membership applications, dues invoicing, and collections with accuracy, clarity, and timeliness.
• Coordinate and track member calls, site visits, and participation in CHA programs, ensuring consistent follow-through and high-quality support.
• Collaborate across internal departments to ensure member feedback and engagement insights align with broader organizational strategies.
• Maintain accurate CRM data; leverage CRM and analytics tools to generate insights, track engagement trends, prepare impact reports, and serve as a CRM superuser and liaison for data processes.

What You'll Bring To CHA
Any combination of education and experience providing the required skill and knowledge is qualifying.

• Bachelor's degree in communications, marketing, healthcare, or a related field.
• Minimum of 4 years of progressive experience in membership relations, client engagement, or stakeholder management, preferably in a healthcare or association environment.
• Strong interpersonal skills with the ability to build lasting relationships with senior executives and staff.
• Proficient in CRM systems (Salesforce preferred), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), and online community platforms.
• Exceptional organizational, analytical, and project management skills with acute attention to detail.
• Strong written and verbal communication abilities across multiple mediums.
• Able to work independently and collaboratively in a fast-paced, mission-driven environment.
• Knowledge of healthcare industry terminology and dynamics is highly desirable.
• Ability to travel up to 20%

Our Perks and Benefits:

• Competitive total compensation package
• Medical, dental and vision insurance
• Retirement Savings program with generous company contribution
• Hybrid working model
• Health Savings