Retail Sales Associate

Job Title: Part-Time Retail Sales Associate
Location: Medina, OH
Reports To: Store Manager / Assistant Store Manager

Position Overview

At Malley's Chocolates, our Part-Time Retail Sales Associates are the face of our brand—delivering warm, memorable customer experiences and supporting the daily operations of the store. Whether helping a customer select a gift or restocking a display, Sales Associates bring enthusiasm, teamwork, and pride to every shift. This role is ideal for someone who enjoys interacting with people, takes pride in a clean and organized space, and thrives in a fun, fast-paced retail setting.

Key Responsibilities

Quality of Work

Customer and Team Interactions

• Greet every customer with a friendly, helpful attitude.
• Create positive shopping experiences by offering knowledgeable assistance and warm service.
• Work well with teammates to maintain a cooperative and upbeat environment.
• Handle customer complaints or concerns professionally, seeking help from a manager when needed.

Store Presentation

• Keep displays neat, clean, and fully stocked.
• Follow store guidelines for merchandising and visual standards.
• Take pride in maintaining the appearance of the sales floor, counters, and common areas.

Product Knowledge and Procedures

• Learn about Malley's products and current promotions to assist customers with recommendations.
• Follow all store policies and procedures, including cash handling and safety practices.
• Ask questions and seek clarification when unsure of store procedures.

Attendance and Reliability

• Arrive on time and ready to work all scheduled shifts.
• Stay focused and productive while on the floor, contributing to store operations throughout the shift.

Sales and Performance

Sales Skills

• Use suggestive selling to promote seasonal items, Founders Favorites, and featured products.
• Support the store's sales goals by recommending items that enhance the customer's purchase.

Store Goals Contribution

• Understand how daily tasks support the store's overall performance.
• Complete assigned tasks thoroughly and on time to help meet team objectives.

Autonomy and Initiative

• Take ownership of responsibilities and follow through without constant direction.
• Look for opportunities to assist teammates and customers throughout the shift.
• Keep busy during slower times by restocking, organizing, or preparing for the next customer.

Adaptability and Continuous Improvement

• Be open to learning new procedures, product information, and store technology.
• Embrace feedback from managers and apply it to improve performance.
• Adjust quickly to changing priorities, such as shift tasks, customer flow, or new promotions.

Teamwork and Dependability

• Maintain a respectful, cooperative attitude with coworkers and store leadership.
• Offer help to teammates during busy times.
• Follow instructions and respond positively to coaching from supervisors.
• Be someone the team can count on to show up and do their best every day.

Qualifications

• Previous customer service or retail experience is helpful but not required.
• Friendly, dependable, and enthusiastic about helping others.
• Willingness to learn and follow store procedures.
• Able to work evenings, weekends, and holidays as needed.
• Comfortable working on your feet and lifting up-to 25 lbs. occasionally.

Benefits

• Employee discount on all Malley's Chocolates
• Flexible part-time scheduling
• Fun, supportive team environment

Malley's Chocolates is seeking a friendly and enthusiastic part-time retail sales associate to join its team. The ideal candidate will have a passion for chocolate and a commitment to providing excellent customer service. You will be responsible for assisting customers, maintaining in-store displays, and ensuring a clean and welcoming store environment.

Responsibilities include greeting and assisting customers, providing detailed product information, operating the cash register, maintaining store cleanliness, and participating in promotional events. Qualifications include experience in retail or customer service, strong communication skills, and the ability to work in a fast-paced environment. Flexible availability, including evenings, weekends, and holidays, is required. Malley's Chocolates offers an employee discount, a supportive work environment, and opportunities for advancement.