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À propos
We are looking for a super smart, friendly, person who is passionate about solving problems and learning new things. You would be joining the IT Network + Security Team as an IT Network Engineer and engaging in an escalation path that will be responsible for ensuring that our internal IT staff feels supported and well-equipped to do ministry using technical tools, overseeing the optimization, alignment and structure of all our support efforts.
Your role will involve collaborating with your immediate team, project manager, external teams and vendors to resolve technical issues, complete tasks and meet project deadlines.
An IT Network Engineer is a professional with expertise in designing, implementing, and managing IT systems and infrastructure. Responsibilities may include system design and implementation, network management, server administration, security measures, troubleshooting and support, collaboration with other IT professionals, and staying informed about industry trends.
Principle Responsibilities Manage server hardware and software, including operating systems. Create and maintain technical documentation for staff. Collaborate with internal stakeholders, SaaS vendors, and third-party providers to ensure successful operations. Responsible for monitoring, optimizing and maintaining the organization's software and hardware stack. Report success back to leadership frequently, measuring things that are critical to our success. Flexibility to learn, test thoroughly and implement new technologies for the needs of the organization. Work within a best-in-breed project management system and maintain up to date timelines on all projects and tasks. Take initiative and solve problems, by collaborating effectively across the IT Teams. On occasion, this role may need to work weekends, nights, or holidays for on-call rotation. On occasion this role will require traveling to various campuses and locations Required Skills and Job Complexity
a) Unique Skills and Knowledge
Excellent communication skills. Plus, the ability to communicate complex solutions clearly to all audiences. (Written and verbal) Naturally personable and outgoing, with a friendly demeanor. Technically savvy and comfortable using various software platforms. You're teachable. You know when something is over your head and are not afraid to ask for help. • You care deeply, genuinely, and passionately about customer support and about the role it plays in making a customer-centric team successful.
• Ability to solve problems and prioritize customer requests even with multiple interruptions.
• Ability to quickly adapt to newly implemented technology.
• You're a go-getter, on a mission to get the job done, see a task through to completion, and bring your best every day.
b) Problem Solving and Decision Making
High level of resourcefulness. Must know when and where to dig for information, and when to ask for help. Solution-oriented. Excellent listening skills and the ability to ask probing questions, understand concerns, and resolve problems. c) Relational Connections
Gateway Staff (all locations) Part-time staff and high-capacity volunteers. Maintain vendor relationships d) Physical Capabilities
Able to pick up and carry large items such as monitors and desktop computers, cameras, servers and ACP. Competencies Critical to this Position
Core Competencies
Punctual and reliable Customer service centered Proactive Team player Teachable Technical Competencies
5+ Years of Infrastructure Management SaaS Management expertise preferred such as Okta, Workday, Active Directory and more Large-scale Data storage experience preferred such as Isilon Experience with MacOS X and Windows products Advanced level understanding of Networking Knowledge of Slack, Zoom, Monday, Cisco, VMWare Key Performance Measurements
Timely completion of assigned tasks and projects. Ability to give and receive feedback to the Information Technology Team as well as end users. Contribution to knowledge base articles. Ability to quickly understand new technologies.
*This description is not all inclusive, and other duties may be assigned as necessary.
Gateway Church does not discriminate in employment opportunities or practices on the basis of race, color, sex, national origin, age, disability, or any other characteristic protected by law as it applies to churches. However, Gateway Church does discriminate on the basis of religion.
Requirement:
All Staff must be a member or become a member of Gateway Church upon employment
Compétences linguistiques
- English
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