General Manager

The General Manager is responsible for the overall leadership, operational performance, and financial results of a three-concept hospitality venue consisting of Big Bob's Bowling, Smoko Loco, and Glory Roll Sushi Bar. This role requires a highly capable, hands-on operator who can balance service excellence, people leadership, and disciplined execution across multiple service styles under one roof.

The General Manager serves as the senior on-site leader, accountable for guest experience, team performance, cost control, compliance, and brand standards. Success in this role requires strong judgment, organizational discipline, and the ability to move fluidly between entertainment operations, casual food service, and high-end dining and beverage execution.

Core Responsibilities:

Operational Leadership

• Oversee daily operations across all three concepts, ensuring consistent execution and guest satisfaction
• Maintain brand standards, service expectations, and operational flow across bowling, food, and beverage
• Ensure facilities, equipment, and systems are maintained to company and safety standards
• Act as the primary escalation point for operational issues and guest concerns

People Leadership & Culture

• Recruit, hire, train, develop, and retain management and hourly teams
• Establish clear expectations, accountability, and performance standards
• Coach managers and key leaders through regular check-ins and performance reviews
• Foster a culture of professionalism, hospitality, and teamwork across all concepts

Financial Performance & Controls

• Own P&L performance, including labor management, COGS, controllables, and profitability
• Build and manage schedules aligned with business demand and labor targets
• Monitor sales trends, operational metrics, and guest feedback to drive improvement
• Support inventory controls, cash handling, and loss prevention practices

Guest Experience

• Ensure a seamless and elevated guest experience across all touchpoints
• Lead by example on the floor, especially during peak periods
• Resolve guest issues promptly and professionally
• Maintain strong service pacing and flow between bowling, bar, and dining experiences

Concept Integration & Execution

• Coordinate operations between Big Bob's Bowling, Smoko Loco, and Glory Roll Sushi Bar
• Ensure proper communication and collaboration between culinary, bar, and service teams
• Support specialty programming, events, and peak-period execution
• Balance volume-driven service with high-touch hospitality where required

Compliance & Safety

• Ensure compliance with all local, state, and federal regulations
• Maintain food safety, alcohol service, and workplace safety standards
• Ensure required certifications (food handler, alcohol service, etc.) are current
• Uphold cleanliness, organization, and inspection readiness at all times

Qualifications

• 5+ years of General Manager or senior leadership experience in hospitality, entertainment, or food & beverage
• Proven experience managing multi-revenue-stream or multi-concept operations
• Strong understanding of labor management, cost controls, and P&L accountability
• Experience leading both FOH and BOH teams
• High level of organization, professionalism, and decision-making ability
• Comfortable working nights, weekends, and holidays as business demands

Preferred Experience

• Experience with bowling, entertainment venues, or hybrid hospitality concepts
• Background in bar-driven or chef-forward operations
• Experience working alongside tipped culinary or bar teams
• Familiarity with high-touch guest service environments

**This job description provides a general outline of the responsibilities and expectations associated with the role. Please note that it is not an exhaustive list; duties may be added, removed, or adjusted as needed to support the ongoing needs of the business.