Case Cleaning Supervisor

Job Title: Case Cleaning Supervisor

Company Overview

BFC Solutions is the nation's leading self-performing provider of commercial HVAC and preventive maintenance services. With over 60 years of experience, BFC Solutions delivers high-quality maintenance and cleaning services to thousands of customer locations nationwide, including retail, grocery, convenience stores, and restaurants.

Our teams perform refrigeration case cleaning, filter changes, coil cleaning, and other preventative maintenance services that help customer facilities operate efficiently, safely, and sustainably.

Position Overview

BFC Solutions is seeking a self-motivated, results-driven Case Cleaning Supervisor to lead and support a team of approximately 24 Case Cleaning Technicians. This role is responsible for overseeing day-to-day field operations, ensuring service quality, productivity, safety compliance, and effective communication between technicians, customers, and leadership.

The ideal candidate is a strong communicator, organized problem-solver, and hands-on leader who is comfortable working overnight schedules, traveling minimally 3 weeks per month, and managing a geographically dispersed workforce. Prior HVAC/R experience is not required, but familiarity with field service or facilities maintenance is a plus.

Key Responsibilities

• Supervise, support, and manage a team of approximately24 Case Cleaning Technicians working overnight and on the road.
• Serve as the primary point of contact for technicians regarding scheduling, job expectations, performance, and issue resolution.
• Ensure technicians are completing refrigeration case cleaning and preventive maintenance tasks to BFC Solutions quality and safety standards.
• Monitor productivity, attendance, time management, and job completion metrics.
• Assist with onboarding, training, coaching, and performance management of technicians.
• Troubleshoot field issues, staffing challenges, customer concerns, and service disruptions.
• Communicate regularly with Operations Management regarding team performance, scheduling needs, and operational challenges.
• Utilize basic Microsoft Word and Excel to complete reports, track performance, manage documentation, and communicate updates.
• Conduct field visits, audits, and ride-along as needed to ensure quality, safety, and compliance.
• Promote and enforce company safety policies and procedures.
• Represent BFC Solutions professionally with customers and internal stakeholders.
• Work primarily overnight hours, with some daytime responsibilities including meetings, reporting, and follow-up tasks.

Qualifications

Required

• Proven leadership or supervisory experience, preferably in field service, facilities maintenance, or operations.
• Ability to effectively manage and motivate a team of 20+ employees.
• Strong communication skills(verbal and written) with technicians, customers, and leadership.
• Excellent problem-solving and decision-making abilities.
• High level of self-motivation, organization, and accountability.
• Basic proficiency in Microsoft Word and Excel.
• Willingness to work overnight schedules and travel minimum 3 weeks per month.
• Valid driver's license with a safe driving record.

Preferred

• Experience in HVAC, refrigeration, facilities maintenance, or related field service operations.
• Previous experience managing remote or traveling teams.
• Familiarity with preventive maintenance or service-based operations.

What We Offer

• Competitive compensation, bonus, and benefits package.
• Company vehicle and tools as applicable.
• Travel lodging and per diem when required.
• Leadership development and growth opportunities.
• Supportive, team-oriented work environment with a strong focus on safety and quality.

Work Environment

The Case Cleaning Supervisor works in a fast-paced, field-focused environment, supporting technicians who operate primarily overnight and across multiple locations. This role requires flexibility, strong leadership presence, and the ability to balance hands-on field support with administrative and communication responsibilities.