Transit Road Supervisor

"Applicants must be currently authorized to work in the United States on a full-time basis."

Salary Range: $ $ /hour. Salary reflects Step 1 and Step 3 of a 7-step pay scale. Salary at hiring will be dependent upon the applicant's education, experience, and training.

Work Schedule: Days and hours of work will vary Monday through Saturday, with Sundays off.

Job Summary:

Under direction, to supervise, assign, review and participate in the work of staff responsible for providing transit operations within the Transit Division and to perform a variety of technical tasks relative to assigned area of responsibility.

Scope of Responsibility:

Incumbents have a high degree of understanding of department or functional operations and can work with initiative. Under management guidance, incumbents administer operating rules and procedures within set limits. Work product has a significant impact on departmental operations with moderate impact on the overall organization. Incumbents have very frequent interaction with staff, co-workers, and customers to provide detailed procedures and respond to questions. Incumbents provide supervision and training to staff. Incumbents must have the ability to exercise discretion regarding confidential matters.

Supervision

• Participate in the selection of transit staff; provide and coordinate follow-up training for personnel; assist upper management within the field training for new hires and annually for established personnel; work with employees to correct deficiencies; implement discipline procedures.
• Plan, prioritize, assign, supervise and review the work of transit operators, transit customer service dispatchers, and other assigned staff within the Transit Division responsible for providing transit operations.
• Recommend and assist in the implementation of goals and objectives; recommend schedules and methods for providing transit operation services; implement policies and procedures.
• Inspect and verify work of assigned staff for accuracy, proper work methods, techniques, safety and compliance with applicable standards, policies, and procedures; perform regular employee safety reviews and performance reviews; regularly enter supervision notes and documentation for assigned staff.
• Complete regular review of established policies and procedures with operations staff to ensure understanding, including daily briefings and messages; execute and make recommendations on communication and related programs including safety and employee recognition programs.
• Ensure execution of daily safety practices including, but not limited to, pre-trip and post-trip inspections, vehicle cleaning and sanitation, proper operational practices and driving procedures, and customer interaction procedures, dispatching procedures and other safety practices; regularly assess and review staff for proper execution of safe practices and adherence to policy using both direct and indirect observation methods.

Transit Operations

• Implement assigned aspects of the Transportation Agency Safety Plan and support all other areas of implementation in accordance with Federal regulations, EPA, workers compensation, DOT, OSHA, FTA, and City policies; recommend and purchase safety materials and other operations items as necessary; participate in MET Safety Committees as assigned.
• Provide an in-the-field presence for support of transit operations and Transit Operators; assist Transit Operators and other personnel as necessary by utilizing available service vehicles on route and by establishing a presence on transit vehicles and at transit facilities.
• Monitor service efficiency for fixed-route, paratransit, customer service, and other areas and work with the management team to identify strategies to improve efficiencies.
• Supervise dispatching, scheduling and customer service activities and assist as necessary; ensuring appropriate scheduling and dispatching to maintain daily system performance.
• Assist in maintenance of daily dispatching and customer service system operations for fixed route, paratransit, and other services.
• Ensure accurate daily data input into transit systems including daily fare transactions for paratransit and customer service; ensure appropriate collection and tracking of transit metrics required for reporting.
• Monitor Division communications and radio systems; respond to radio calls as needed; address issues arising from communications; consultant upper management on issues as necessary.
• Assist in enforcement of passenger conduct and operational policies and procedures.
• Investigate vehicle accidents, facility incidents, public and passenger incidents, and safety issues; recommend and implement corrective actions in consultation with upper management.
• Identify, report, document, and assist in mitigation of identified and potential hazards observed in the field, at transit facilities, and in other applicable areas; audit paratransit service pickup and drop off locations.
• Assist in and recommend changes to personnel policy as necessary.
• Assist in development of standard documents and forms to support the safety plan, operational procedures, and other areas as necessary, document all applicable data.
• Monitor weekly employee schedule; make updates to employee schedule due to absenteeism and other unforeseen circumstances.
• Assist in changes to established employee shifts and recommend improvements as necessary.
• Report identified issues with service efficiency and on time performance for fixed-route and paratransit operations; work with upper management to identify strategies for improvement.
• Assist in collection and tracking of data sets as directed by upper management.
• Maintain records and prepare various departmental reports on operations and activities including but not limited to safety assurance, risk identification, and safety promotion.
• Review, report on, and recommend improvements and changes to current and future transit routes, stops, schedules, systems, and practices as they relate to operations, ridership, community feedback, and observation.
• Respond to and resolve customer inquiries/complaints; provide route and schedule information, fare and