Front Desk Agent

Job Overview
We are seeking an energetic and dedicated Front Desk Agent to be the welcoming face of our hotel. In this pivotal role, you will serve as the first point of contact for guests, ensuring their check-in and check-out experiences are smooth, friendly, and efficient. Your enthusiasm and hospitality expertise will create a positive atmosphere that encourages guest satisfaction and loyalty. This position offers an exciting opportunity to showcase your customer service skills in a dynamic hospitality environment, contributing directly to memorable guest experiences.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional check-in experience
• Manage guest inquiries via multi-line phone systems with excellent phone etiquette
• Handle reservations, cancellations, and modifications accurately using hotel management software
• Assist guests with concierge services, including providing local information and resolving issues promptly
• Maintain guest records and ensure all data is up-to-date and confidential
• Conduct night audits when scheduled, balancing accounts and preparing reports for management
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and meet quality standards
• Address guest concerns efficiently, demonstrating strong guest relations skills to turn any situation into a positive experience

Qualifications

• Proven experience in hotel management or front desk operations within a hospitality setting
• Excellent customer service skills with a friendly, approachable demeanor
• Multilingual or bilingual abilities are highly desirable to serve diverse guest populations
• Knowledge of hotel management systems and multi-line phone systems is preferred
• Strong organizational skills with attention to detail for night audit procedures and guest records
• Ability to handle high-pressure situations calmly while maintaining professionalism
• Previous experience in resort or hotel environments is advantageous but not required

Join us as a Front Desk Agent and become an integral part of delivering exceptional hospitality Your energy, attention to detail, and passion for guest service will help create memorable stays that keep guests coming back.

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Health insurance

Work Location: In person