Director Operations Systems

This position is responsible to lead and oversee the Systems Operations Team. They

manage daily operations, ensuring system reliability, optimal performance, availability, and data integrity.

They drive continuous improvement across technical and operational functions. They provide strategic leader ship along with strong technical expertise and a passion for delivering exceptional service. The Director also leads, mentors, and supports a high-performing operations team in a fast-paced, time-sensitive Environment.

• Collaborate with cross-functional teams and STS clients to align

operational goals and deliver seamless service. Provide technical

guidance and ensure ongoing training and development

opportunities for team members.

• Set SMART goals for the team, conduct performance evaluations,

and support career development.

• Uphold and promote core values through collaborative

leadership and example-setting.

• Oversee change management processes related to automation

initiatives, ensuring proper documentation, testing, and

communication.

• Client Service & Operations

• Develop and implement consistent, efficient processes to meet

productivity targets and enhance service quality.

• Oversee data collection and metric tracking to identify trends,

eliminate errors, and improve operational performance.

• Monitor and manage incident response and service request

workflows to meet SLA requirements. Implement solutions in a timely

manner.

• Serve as the escalation point for complex or high-impact system

issues, ensuring timely resolution and communication.

• Lead and coordinate operational support for new client conversions

and system migrations, ensuring smooth transitions and minimal

disruption.

• Establish and maintain automation standards to streamline

operations, reduce manual effort, and improve system reliability.

40%

• Technical Operations:

• Perform routine maintenance, monitoring, and health checks on

Linux and AIX servers.

• Manage DB2 databases to ensure optimal performance, availability,

and data integrity.

• Troubleshoot and resolve system issues promptly, including

escalated incidents.

• Plan, coordinate, and execute OS and software upgrades for Linux,

AIX, and DB2.

• Apply security patches and system updates to ensure compliance

with industry standards.

• Work with cross-functional teams to minimize downtime and

disruption during upgrade processes.

• Ensure compliance with security standards through timely

application of updates and patches.

• Participate in disaster recovery (DR) testing to validate system

resilience and recovery strategies. Maintain up-to-date DR

documentation.

• Support business continuity planning to ensure system resilience

and readiness for potential failures.

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