Restaurant General Manager

We are NOT hiring a first-time GM.

Pinkbox Doughnuts is opening a fast-paced, high-volume location in American Fork and we need an experienced, results-driven General Manager who can hit the ground running. This shop will operate with 30+ team members, tight brand standards, and full P&L accountability. We need a proven leader who can run a high-energy operation, build a strong team, and deliver consistent financial results.

WHAT WE'RE LOOKING FOR

Experience Requirements

• 3.5–5+ years of General Manager experience REQUIRED
• Has led teams of 25–40+ in a high-volume, fast-paced restaurant environment
• Strong background in labor management, cost controls, and financial accountability
• Experience maintaining brand standards and operational consistency
• Successful track record of driving revenue, controlling costs, and improving KPIs
• New store opening experience a plus

Skills & Leadership Qualities

• Runs the shop with ownership mentality — accountable for results
• Strong communicator who sets expectations clearly and follows up
• Builds a positive, high-performance culture while holding people accountable
• Thrives under pressure — high volume is where they perform best
• Fast, organized, decisive, and always "on the floor" leading from the front
• Can develop an AGM/shift leader bench and reduce turnover through leadership

CORE RESPONSIBILITIES

Operational Leadership

• Oversee all daily shop operations and ensure flawless execution
• Maintain Pinkbox brand standards, product quality, and "Showtime Readiness"
• Manage scheduling, deployment, breaks, and staffing levels for a 30+ person team
• Lead opening/closing procedures, cash controls, inventory accuracy, and sanitation

Team Building & Development

• Recruit, hire, train, and develop high-performing team members
• Coach employees and leaders for consistent performance and service standards
• Create a fun, energetic, Pinkbox-branded culture that motivates and retains talent

Financial Management

• Full P&L ownership — labor, COGS, controllables, waste, and profitability
• Hit weekly/monthly KPI targets and drive continuous improvement
• Conduct weekly P&L reviews and implement action plans
• Ensure cost controls are executed daily, not just "talked about"

Brand & Guest Experience

• Deliver exceptional guest service with visibility and urgency
• Resolve guest issues quickly and professionally
• Ensure the shop is always running at Pinkbox speed, energy, and quality

WHY JOIN PINKBOX?

• Competitive salary
• Strong performance-based bonus — paid for RESULTS, not effort
• Fast-growing brand with real advancement opportunities
• High-energy culture, strong corporate support, and a fun workplace
• Be part of a major new Utah opening with visibility and impact