Systems Administrator

CrewBloom

United States

United States

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À propos

divh2System Administrator/h2pWe are seeking a highly skilled and dedicated System Administrator to provide desktop IT support to internal users. In this role, you will collaborate with our IT and Engineering teams to resolve a range of issues, including security, networking, and application challenges. You will be responsible for supporting both hardware and software needs, ensuring a seamless technology experience for our employees./ppKey Responsibilities:/pulliDesktop Support: Provide comprehensive desktop support, including troubleshooting hardware, software, and phone issues for internal users./liliOnboarding Offboarding: Manage the onboarding and offboarding processes for all employees./liliMDM Administration: Administer and manage the companys Mobile Device Management (MDM) solution./liliApplication Support: Offer support for the background screening application and other company-specific applications./liliActive Directory Management: Administer and maintain Microsoft Active Directory, ensuring proper user access and security protocols./liliUser Education: Educate internal users on the use of hardware and software to enhance their productivity./liliVendor Coordination: Collaborate with external vendors to resolve any software issues that may arise./liliNetworking: Troubleshoot and support network setup and issues to ensure smooth connectivity across the company./liliSecurity Evaluation: Contribute to the evaluation and improvement of network and company security measures./liliTicket Management: Participate in routing and resolving application-related support tickets in collaboration with the Engineering team./liliLicense Management: Maintain site licenses for software across the department and organization./liliTeam Collaboration: Work with team members to troubleshoot and support hardware, software, and IT infrastructure needs./liliProject Assistance: Assist in executing technology-related projects, including application deployments and testing./liliTelecommunication Support: Administer the companys communication systems, including telecom, email, and chat./liliSecurity Team Involvement: Actively participate as a member of the security team./liliService Requests Trouble Tickets: Address and resolve service requests and trouble tickets according to established Service Level Objectives (SLOs) and Service Level Agreements (SLAs)./liliBusiness Continuity Disaster Recovery: Assist in defining, implementing, and maintaining business continuity plans, disaster recovery procedures, and backup protocols./liliHardware Software Management: Assist with the installation, administration, and management of hardware, software, and peripheral components./liliTechnical Solutions: Analyze business needs and recommend appropriate technical solutions./liliQuality Service: Maintain high service quality by enforcing organizational standards and processes./liliSLA/SLO Compliance: Ensure all tasks meet SLA and SLO standards as defined by management./liliOther Duties: Perform other duties and responsibilities as assigned./li/ul/div

United States

Compétences linguistiques

English

Avis aux utilisateurs

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