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Information Technology Associate
State of California
- United States
- United States
À propos
This position reports to the Information Technology Supervisor II, Service Desk Office Supervisor. Under the direction of this supervisor, the Service Desk Associate (Information Technology Associate) is responsible for assisting CDFA staff with technical incidents and service requests related to desktops, laptops, mobile devices, and peripherals. The incumbent ensures the smooth operation of information technology systems by delivering user support and performing repair and maintenance of IT equipment and software applications.
The role requires the ability to work independently under pressure, exercise sound judgment, and make informed decisions and recommendations. Strong interpersonal skills are essential for establishing and maintaining effective working relationships with staff and stakeholders. Additionally, the incumbent is expected to demonstrate initiative, creativity, and tact while collaborating with ITSD management and staff, providing technical advice and briefings, and staying current with industry practices, technological trends, and emerging technologies through research and professional development activities.
The position exists in downtown Sacramento at CDFA's Headquarters located at 1220 N Street, Sacramento, California. Regular or recurring telework may occur as part of the incumbent's ongoing regular schedule in accordance with CDFA's Telework Policy.
Close to major freeways, light rail, and transit stops
Close to the California State Capitol Museum
Close to downtown shopping and restaurants
Close to the Sacramento Convention Center
Close to the Golden 1 Center
Candidates may perform these essential functions with or without reasonable accommodation.
You will find additional information about the job in the Duty Statement .
Working Conditions
This position is primarily performed indoors in an office environment. The incumbent will be assigned a workstation equipped with modular furniture, an adjustable chair, a computer with various software applications, a telephone with voicemail, and filing drawers and bins. This role requires the ability to sit for extended periods and operate a computer using a keyboard and mouse.
The incumbent must be able to deliver presentations, participate in meetings, and interact effectively with staff. Duties also require the ability to operate office equipment such as keyboards, calculators, photocopiers, fax machines, and telephones; handle papers, small objects, and manuals; access files in upper and lower cabinets; and occasionally exert up to 15 pounds of force, or a negligible amount of force frequently, to move or position objects.
Travel to CDFA facilities and sites throughout the state may be required, using various modes of transportation. Overnight stays, weekend work, and off-shift hours may occur as needed.
Regular or recurring telework may be part of the incumbent's schedule in accordance with CDFA's Telework Policy.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY ASSOCIATE Additional Documents
Job Application Package Checklist Duty Statement
Position Details
Job Code #: JC-505858
Position #(s): 018-015-1401-XXX
Working Title: Information Technology Associate
Classification: INFORMATION TECHNOLOGY ASSOCIATE $4,935.00 - $6,614.00 A $5,424.00 - $7,270.00 B $5,930.00 - $7,947.00 C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions: 2
Work Location: Sacramento County
Telework: Hybrid
Job Type: Permanent, Full Time
Department Information The Information Technology Services Division (ITSD) is responsible for the oversight and management of all information technology and telecommunications activities including, but not limited to, information technology, information security, and telecommunications personnel, contractors, systems, assets, projects, purchases, and contracts. ITSD is tasked with ensuring compliance with state information technology policy and conformance to state information technology and telecommunications policy and enterprise architecture. The range of services that ITSD provides encompasses the areas of Technology Governance, Applications Development Services, Customer Support and Services, IT Infrastructure Operations, Enterprise Architecture, Procurement, and Information Security. ITSD provides IT services to over 2,000 employees in eight major program areas as well as executive and administrative staff distributed over 100 locations throughout the state.
Special Requirements A Statement of Qualifications (SOQ) is required and must be submitted with your Employment Application (STD. 678). Applications received without an appropriate SOQ based on the instructions below will be disqualified from this recruitment. Resumes, cover letters, and other documents will not be considered as a response to the SOQ.
SOQ instructions below.
• Must be single-spaced, 1-inch margins, no more than two (2) pages, and size 11 Arial font
• Include your name and the job control number at the top of each page
• Restate the questions prior to your response
SOQ Questions (Service Desk Associate)
1. Technical Troubleshooting and Support
Describe your experience providing Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and peripherals. Include specific examples of how you diagnosed and resolved hardware or software issues, provided remote or on-site assistance, and ensured timely resolution of incidents.
2. Service Request Fulfillment and Asset Deployment Explain your experience fulfilling IT service requests, including deploying hardware and software assets, configuring systems, and assisting with account or access management. How did you ensure compliance with organizational standards and maintain customer satisfaction?
3. Service Desk Operations and Process Improvement
Discuss your experience with service desk operations, such as logging and tracking incidents in a ticketing system, escalating issues, and creating knowledge base articles. Provide examples of how you contributed to improving workflows, documentation, or overall service efficiency.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 2/11/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Food & Agriculture Attn: Human Resource Branch JC-505858 1220 N Street, Room 242
Sacramento , CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Food & Agriculture
Human Resource Branch JC-505858 1220 N Street, Room 242
Sacramento , CA 95814 ELECTRONIC APPLICATION IS PREFERRED. All mail or drop-off applications must include JC-505858 08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - A completed Statement of Qualifications (SOQ) must be submitted with your State Application to be considered. The SOQ must follow the specifics as stated in the "Special Requirements" section.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Knowledge of:
- Diagnosing and resolving issues with printers and computing peripherals (monitors, keyboards, mice, docking stations, external drives, audio/video devices).
- Supporting and configuring smartphones, tablets, and other mobile devices across multiple platforms.
- Microsoft 365 administration, including configuration, deployment, imaging, and end-user support.
- Microsoft Windows OS setup, configuration, user profiles, and integration with Active Directory and Group Policy.
- Mobile Device Management tools (e.g., Intune) and remote assistance tools (e.g., Quick Assist).
- Basic networking concepts (IP addressing, DNS, DHCP) for end-user support.
- End-user device security practices (patching, encryption, antivirus, access control).
- Software licensing compliance and asset tracking.
Ability to:
- Manage multiple service requests and incidents while meeting response and resolution targets.
- Apply technical knowledge to diagnose, resolve, and document issues effectively.
- Adapt to changing priorities, technologies, and business needs with a positive approach.
- Communicate clearly with technical and non-technical users, both verbally and in writing.
- Provide end-user training and guidance to encourage self-service and reduce repeat issues.
- Deliver exceptional customer service with empathy, patience, and a solutions-focused mindset.
- Build collaborative relationships with colleagues, management, and cross-functional teams.
- Work independently under pressure while maintaining accuracy and meeting deadlines.
- Support team goals through knowledge sharing and continuous improvement.
- Adjust schedules or work extended hours when required to meet organizational needs.
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Hiring Unit Contact: Rudy Martinez (916) 208-0046 rudy.martinez@cdfa.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Office of Civil Rights (916) 654-1005 Civil_Rights@cdfa.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Hard Copy Applications
If you are dropping off or mailing in your application, please use the Examination/Employment Application, STD 678 Revised 06/2024 version.
Additional Information
Please do not include any confidential information such as social security number, marital status, ethnicity, age, salary or disability information on any of the documentation uploaded with your online application.
If the classification you are applying for has an education requirement, transcripts will be required to verify you meet the minimum qualifications of the classification. Please be sure to redact any confidential information before uploading your transcripts.
Upon hire you may be required to provide official sealed transcripts or an original degree or certificate.
Applicants with foreign degrees may be asked to provide an official foreign transcript evaluation which indicates course work is equivalent to a degree from an accredited U.S. College or University.
This position may require a medical clearance.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Compétences linguistiques
- English
Avis aux utilisateurs
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