Manager, Global Service Operation Systems & AnalyticsSmith & Nephew • Uttoxeter, England, United Kingdom
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Manager, Global Service Operation Systems & Analytics
Smith & Nephew
- Uttoxeter, England, United Kingdom
- Uttoxeter, England, United Kingdom
À propos
Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The
Manager, Global Service Operations Systems & Analytics
leads the governance, optimization, and continuous improvement of global service operations systems, data, and analytics. This role enables scalable, standardized service operations across direct and distributor markets and drives ERP and
ServiceMax
excellence, data-driven decision-making, operational efficiency, and service margin optimization. The role partners closely with
Service Operations, IT, Supply Chain, Finance, and regional service leaders
to align business needs with system capabilities.
What you will be doing
Service Systems & ERP Leadership
Lead global governance and continuous improvement of service ERP and CRM systems, including ServiceMax.
Drive global ServiceMax implementation and enhancements in partnership with IT.
Standardize global service administrative processes to improve scalability, consistency, and efficiency.
Act as the primary business interface and tester for ERP/CRM enhancements and releases.
Own global data quality, install base governance, and resolution of system issues.
Service Inventory Forecasting & Management
Lead spare parts and finished goods forecasting activities to improve accuracy and service continuity.
Oversee global service inventory to balance customer uptime, cost, and working capital.
Optimize and standardize global service ordering and supply processes.
Partner with Supply Chain and Operations on service planning and cross-regional stock allocation.
Ensure spare parts pricing accuracy and governance in ERP systems.
Analytics, KPIs & Business Insights
Own global service operations reporting cadence and KPI governance.
Design and deploy global service dashboards and performance tracking.
Deliver executive-level insights on operational performance, demand, cost, and margin.
Partner with Finance on service cost and margin analytics.
Leverage ServiceMax, Excel, Power BI, and PowerPoint to support strategic and operational decisions.
What you will need to be successful
Bachelor’s degree required.
8+ years
of experience in global or regional service operations and analytics (medical devices or regulated industries preferred).
Strong hands-on experience with
ServiceMax
and ERP-based service environments.
Proven expertise in operational analytics and cross-functional problem solving.
Strong leadership, stakeholder management, and communication skills.
Advanced proficiency in
Excel and Power BI .
Native or bilingual proficiency in
English .
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion and Belonging:
Committed to welcoming, celebrating and thriving on inclusion and belonging. Learn more about our Employee Inclusion Groups on our website at Smith+Nephew.
Your Future:
Generous annual bonus and pension schemes, Save As You Earn share options.
Work/Life Balance:
Flexible vacation and time off, paid holidays and paid volunteering hours.
Your Wellbeing:
Private health and dental plans, healthcare cash plans, income protection, life assurance and more.
Flexibility:
Hybrid working model (for most professional roles).
Training:
Hands-on, team-customised, mentorship.
Extra Perks:
Discounts on gyms and fitness clubs, salary sacrifice bicycle and car schemes and other employee discounts.
Smith+Nephew
is committed to societal good through investments in people and patients, emphasizing inclusion, generous financial benefits, work-life balance, wellbeing programs, flexible hybrid work, tailored training, and various employee perks such as discounts and health plans.
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Stay connected by joining our Talent Community.
Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.
Explore our website and learn more about our mission, our team, and the opportunities we offer.
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Compétences linguistiques
- English
Avis aux utilisateurs
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