General Manager

Job Summary

General Managers own every aspect of their restaurant's operations. They uphold promises to their Team, their Guests, and the Business. General Managers direct, lead, and coordinate the planning, organizing, training, ground roots marketing and leadership necessary to achieve stated objectives in sales, costs, team member retention, guest service and satisfaction, food quality, cleanliness and sanitation.

Essential Functions

Staffing, Training and Development:

• Works with Head Trainer to ensure training materials available are consistently and effectively used in team member training. 
• Upholds GM Training promises.
• Restaurant team is coached, trained and developed in their job roles for all work areas.
• The restaurant is provided with the tools, education and experience to perform individual job descriptions to standards.
• Ensures that all new team members attend orientation and sets up certified trainers for each day of training.
• Personally, follows up with both team members and trainers. Conducts performance oriented training and maintains accurate training records.
• Supports the manager-in-training training program when needed.
• Analyzes own strengths and weaknesses.
• Develops self-improvement objectives, goals and an implementation plan utilizing training programs.
• Supports the development of the leadership team in restaurant operations.

Profitability:

• Delivers profitability of restaurant operations by operating within a cost of goods and labor productivity guidelines.
• Cost goals are met for food.
• Labor goals are negotiated and met, work is completed daily (no O.T. is scheduled).
• Kitchen Manager is held accountable for negotiated product, labor and operating