Implementation Engineer

Purpose, Vision, and Values Statement

HealthierHere is a nonprofit collaborative that partners with organizations across sectors to advance health equity and improve the health and well-being of people in King County, WA. Guided by our mission, vision, and community's voices, we work to connect and strengthen our health and social care systems by providing expertise, resources, and robust data and technology solutions.

We don't provide direct health care or social services to clients. Instead, we engage and support the organizations that do. Our partners include community-based organizations, Tribes, social service agencies, hospitals and health systems, community clinics, behavioral health organizations, government agencies, philanthropy, businesses, and more.

HealthierHere serves as the Accountable Community of Health (ACH) for King County, part of a statewide effort to transform health and social care delivery. We operate under core values of equity, community, partnership, results, and innovation.

We are dedicated to serving all people in our region, focusing on individuals and communities who experience the effects of inequity, racism and discrimination in our health and social systems. Through our shared efforts, we're working to ensure more individuals, families, and communities in King County will have better access to the whole-person care they need to be healthy and thrive.

Culture Charter

HealthierHere culture is rooted in our five values: Equity, Community, Partnership, Innovation, and Results. Staff at all levels are expected to embody these values in their work and relationships, fostering an environment of respect, collaboration, and continuous learning. These values guide how HealthierHere operates internally and in partnership with others to achieve meaningful, long-term impact.

Commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging

HealthierHere is an equal opportunity employer committed to creating an inclusive, accessible, and multicultural workplace where everyone feels a sense of belonging. We provide equal employment opportunities to all employees and applicants, prohibiting discrimination or harassment based on race, color, sex, religion, marital status, national origin, age, sexual orientation, citizenship, veteran status, or any sensory, mental, or physical disability, in compliance with local, state, and federal laws. We value diversity, strive for a workforce that reflects the communities we serve, and are committed to building a team where staff from all backgrounds feel they belong, can contribute fully, and are supported to thrive.

Position Overview

The Implementation Engineer plays a critical role in onboarding customers to Connect2 Coordinator, HealthierHere's community information exchange, digital case management, and care navigation platform. This role bridges technical configuration of the overall platform and customer-facing support to ensure that partner organizations experience a smooth and successful implementation of their own programs and workflows. The Implementation Engineer collaborates closely with customers, internal HealthierHere teams, and the external platform vendor to configure system components, migrate data, and build workflows that support community-based and clinical care coordination.

Key Responsibilities

• Lead technical onboarding activities for new customers adopting the Connect2 platform.
• Collaborate with customers to document requirements and translate them into system configurations.
• Configure customer-specific settings, workflows, user provisioning and permissions, assessment and consent forms, and program structures within the application.
• Conduct and manage data migration activities, including mapping, transformation, validation, testing, and loading of customer data.
• Support application integrations between Connect2 and customer systems (EHRs, case management tools, referral systems, etc.).
• Troubleshoot issues during onboarding and coordinate resolution with internal teams and the external technology vendor.
• Develop and maintain implementation documentation, job aids, and standardized processes.
• Provide technical guidance and participate in customer training during implementation phases.
• Contribute to continuous improvement of onboarding processes, templates, and best practices.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Health Informatics, or related field; or equivalent work experience.
• 5+ years of experience supporting and configuring SaaS platforms, digital health or social services tools, EHR systems, and/or case management software.
• Strong skills in data mapping and data transformation work.
• Familiarity with APIs, integration patterns, and system-to-system data exchange.
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences and take non-technical discussions and translate them into technical requirements.
• Strong task coordination and problem-solving abilities.
• Experience in healthcare, public health, behavioral health, or social services preferred.

Physical Demands

The physical demands of this role include:

• Perform prolonged periods of sitting or standing while working on a computer or attending virtual and in-person meetings.
• Engage in repetitive motions such as typing, scrolling, and using a mouse or trackpad.
• Communicate effectively through verbal and auditory means during video calls, phone calls, and in-person interactions.
• Perform occasional physical tasks, such as setting up equipment or handling materials, which may involve lifting or moving items weighing up to 20 pounds.
• Travel to the office or other work sites as needed, which may involve driving or using public transportation.
• Maintain visual focus and acuity during extended screen time

Work Schedule

Schedule: Monday-Friday during operating business hours with two days required in-office and Wednesday as the core in-office day for all staff

Role Location: Seattle, WA

Equipment: HealthierHere-issued laptop, internet service

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. HealthierHere believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This job description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor the organization to just the work identified. We expect that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company.