Practice Administrator

Sunrise Dermatology, an AQUA Dermatology portfolio practice is seeking an experienced and dynamic Practice Administrator to lead the daily operations of our medical practice. This role is ideal for a proactive, data‑driven, and people‑focused leader who thrives in a fast‑paced clinical environment and is committed to delivering exceptional patient care.

The Practice Administrator oversees operations across one or more specialty disciplines and/or clinic sites, ensuring the Practice meets or exceeds performance, financial, and patient‑care goals. This leader plays a key role in shaping the patient experience, supporting providers, guiding staff, and driving operational excellence.

Essential Duties and Responsibilities

• Oversees the daily operations of the Practice and works with Senior Market leadership to ensure operations meet or exceed performance, budget, and financial expectations.
• Responsible for the achievement of Practice metrics in the following areas:
• Call answer rate of 95% or more
• Same week cancellation rate of less than 5%
• Left with follow up appointment rate of 85% of more
• Weekly patient visits/surgical volume meets or exceeds budgeted weekly visit targets
• Less than 20% turnover of staff in first 90 days
• Establishes and implements goals, objectives, policies, procedures ,and systems for all operational areas of the Practice.
• Works closely with Senior Market Leadership to develop and implement short- and long-range plans.
• Works in collaboration with Human Resources to ensure effective administration and implementation of compensation, benefits, job descriptions, personnel policies, and payroll practices.
• Participates in the selection, training, and supervision of Practice staff.
• Addresses and resolves administrative and operational challenges, including but not limited to maintenance of clinic property, equipment, and systems.
• Ensures Practice remains in compliance with regulations and standards, including but not limited to Clinical Laboratory Improvement Amendments (CLIA), Alabama Department of Public Health (ADPH), and Center for Medicare Services (CMS).
• Demonstrates a positive attitude characterized by caring, concern, and support for patients, visitors, Providers, and staff. Ability to resolve problems, concerns, and complaints in a timely manner.
• Gathers and reports data for financial and statistical analysis as needed or upon request.
• Coordinates with medical staff and Providers to ensure quality patient care and services are provided. Works with practice staff to address and resolve patient issues.
• Serves as a liaison between Practice and external agencies.
• Assists in the development of clinic strategic plans and objectives based upon identified needs of patients.
• Maintains HIPAA standards and confidentiality of Protected Health Information (PHI).
• Performs other duties and special projects on an as needed basis as assigned.

Other Skills and Abilities:

• Ability to maintain professional candor at all times and remain calm when faced with mounting pressure related to deadlines and multiple priorities.
• Well-developed verbal and written communication skills to meet a variety of communication needs. Strong and effective interpersonal skills that foster open upward and downward communication built on mutual respect.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proven ability to create and maintain strong professional relationships built on trust.
• Self-disciplined and self-motivated. Ambition to be productive individually and as part of a team.
• Exhibit professional sense of organization, cleanliness, and presentation.
• Proficient in Microsoft Office Programs, including Word, Excel, Outlook, PowerPoint, etc.

• Ability to learn processes and systems quickly.

• Ability to organize and set priorities to ensure that objectives are met.

Educational Requirements:

• Bachelor's degree from a four-year college or university plus three (3) to five (5) years of relevant experience and/or training; or equivalent combination of education and experience.
• MBA or MHA preferred. Prior medical practice management experience, particularly in Dermatology, is preferred.
• Knowledge of medical terminology and proficiency with Electronic Medical Records (EMR) systems.
• Familiarity with business analytics software/systems and ability to analyze and incorporate data derived from the systems.

Benefits

• Competitive pay
• Medical, Dental & Vision Insurance
• 401(k)
• Life insurance
• 2 weeks paid time off, increases to 3 weeks after 1 year
• Employee discounts on services and products

Founded in 1998, AQUA Dermatology is the Southeast's premier dermatology practice with over 110 locations throughout Alabama, Florida, and Georgia. Our established practices and experienced physicians offer patients the most quality outcomes and an exceptional patient experience. From common rashes to skin cancer treatments, plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise