Student Services Coordinator

Collaborate with:

Support ADA compliance by:

Position Summary

The Student Support Services Coordinator (SSSC) is responsible for ensuring participant success, retention, compliance, and documentation throughout the Illinois Works Pre-Apprenticeship Program lifecycle. This position serves as the primary coordinator for student support services, academic monitoring, attendance compliance, wrap-around services, and red-flag resolution in alignment with Illinois Works Program (ILWPP) requirements.

The SSSC plays a critical role in monitoring participant progress, addressing academic and non-academic barriers, maintaining compliance within the Illinois Works Reporting System (IWRS), and supporting successful program completion and transition outcomes.

Essential Duties & Responsibilities1. Student Support Services & Academic Monitoring

• Provide and coordinate student support services to address academic barriers, attendance issues, and performance concerns.
• Monitor participant progress to ensure:
• Minimum 80% attendance per module
• 70% or higher post-assessment scores
• Compliance with 100% attendance requirements for certifications such as OSHA-10
• Identify students requiring:
• Tutoring
• Make-up instruction
• Post-assessment retakes
• Academic intervention services
• Coordinate tutoring and academic supports in collaboration with instructors and program staff.
• Ensure all student support services are accurately documented in IWRS.

2. Attendance Monitoring & Compliance

• Monitor daily attendance using Illinois Works Attendance Rosters

Verify:

• Attendance excludes breaks and lunches
• Rosters are signed and dated by instructors
• Rosters are uploaded into IWRS timely
• Identify attendance red flags and initiate corrective action.
• Coordinate make-up sessions when attendance thresholds are not met.
• Ensure attendance requirements are clearly communicated and documented in participant Commitment Agreements.

3. Red Flag Identification & Resolution

• Monitor IWRS dashboards for red flags related to:
• Attendance
• Academic performance
• Missed assessments
• Conduct one-on-one meetings with participants to identify root causes.
• Assign and document appropriate student support services in IWRS.
• Coordinate with Workforce Support Coordinators (WSCs) when non-academic barriers are identified.
• Close red flags only when compliance thresholds are met and properly documented.

4. Orientation & Intake Support

• Support or facilitate Orientation in coordination with Program Leadership.
• Ensure participants complete:
• Orientation Career Assessment
• Wrap-Around Services Assessment
• Commitment Agreement (FERPA compliant)
• Verify that Orientation requirements are entered into IWRS with a 100% completion score.
• Ensure Orientation documentation is uploaded and complete prior to enrollment approval.

5. Documentation & IWRS Data Integrity

• Ensure accurate and timely entry of:
• Student support services
• Attendance records
• Post-assessment scores
• Support service outcomes
• Maintain compliance with IWRS data standards:
• Accuracy
• Timeliness
• Completeness
• Enter case notes for:
• Unsuccessful services
• Evaluated/Not Required services
• Special circumstances
• Support Data Entry Coordinator (DEC) with verification and audits.

6. ADA Compliance & Accessibility Support

• Assisting in accommodation requests
• Coordinating reasonable accommodations
• Ensuring documentation is maintained
• Maintain confidentiality and compliance with ADA and FERPA requirements.
• Support implementation of the program's ADA grievance and accessibility processes.

7. Collaboration & Cross-Functional Coordination

• Collaborate with AKCOI Team members: Program Manager, Transition Services Coordinator (TSC), Workforce Support Coordinator (WSC), Instructors and Trainers, Data Entry Coordinator (DEC)
• Participate in case conferencing and program performance reviews.
• Support transition planning and referrals when participants approach program completion.

8. Professional Development & Compliance

Participate in all required:

• Illinois Works Professional Development (PD)
• Communities of Practice (CoP)
• Technical Assistance (TA)
• Maintain compliance with:
• Illinois Works SOPs
• Grant requirements
• Data integrity standards
• Participate in monitoring, audits, and corrective action activities as required.

Required Qualifications

• Bachelor's degree in Human Services, Education, Workforce Development, Social Work, or related field (or equivalent experience).
• Minimum 2 years of experience in workforce development, education, case management, or student support services.
• Knowledge of: Workforce development programs; Adult education or pre-apprenticeship models; Case management and student support best practices
• Strong documentation and data entry skills.
• Ability to navigate and maintain compliance in data systems (IWRS or similar).

Preferred Qualifications

• Experience working with Illinois Works or WIOA-funded programs
• Familiarity with IWRS or similar workforce data systems
• Experience supporting underserved or justice-impacted populations
• Knowledge of construction trades or apprenticeship pathways

Core Competencies

• Strong organizational and documentation skills
• Attention to detail and compliance
• Cultural competence and trauma-informed engagement
• Ability to manage multiple priorities
• Strong communication and problem-solving skills
• Commitment to Diversity, Inclusion, Belonging, and Equity (DIBE)

Work Environment & Physical Requirements

• Combination of office, classroom, and training site environments
• Ability to sit, stand, and move between training locations
• Ability to use computers and data systems for extended periods
• Occasional evening or weekend hours may be required

Job Type: Part-time

Pay: $28.00 per hour

Expected hours: 20 per week

Work Location: In person