Front Desk/ Research Assistant- Austin, Texas

Description
Company Overview:
For over 30 years, The IMA Group has been dedicated to enhancing the livelihood and productivity of individuals and organizations navigating challenging periods of health, work and disability while actively contributing to the development of new medical treatments and clinical advancements. At IMA, we are not just a company; we are a community committed to making a difference.

Job Summary:
The IMA Group is seeking a Medical Assistant to primarily support front desk operations in a fast-paced clinical research and healthcare environment. In this dual-role position, you will be the first point of contact for patients, ensuring smooth check-in/check-out processes, scheduling, and overall clinic flow. In addition to front desk responsibilities, you will also provide secondary support with lab tasks and research-related duties as needed. This is an excellent opportunity for a detail-oriented, compassionate individual who thrives in both administrative and clinical settings.

Responsibilities:

• Serve as the primary point of contact at the front desk: greet patients, manage check-ins/check-outs, verify insurance, and answer incoming calls.
• Schedule appointments, confirm patient information, and manage electronic medical records accurately and efficiently.
• Provide administrative support to healthcare and research staff, including maintaining logs and documentation for clinical trials.
• Assist with patient intake: take vital signs, update medical histories, and ensure patient comfort and confidentiality.
• Perform routine clinical tasks such as phlebotomy, EKGs, and specimen handling when needed.
• Support research staff with data collection, organization, and study-related paperwork as directed.
• Maintain a clean and organized front office and exam area, including medical supply inventory.
• Ensure HIPAA compliance and patient confidentiality in all interactions.

Qualifications:

• High school diploma or equivalent; completion of a Medical Assistant program preferred.
• Prior healthcare experience; certification as a Medical Assistant is a plus.
• Proficiency in medical terminology, strong interpersonal skills, and a compassionate, detail-oriented approach.

Benefits:

• Complete Health Coverage: Comprehensive Health, Dental, and Vision Insurance packages to ensure your well-being.
• Balanced Lifestyle: Generous paid time off, holidays, and a floating holiday to maintain a healthy work-life balance.
• Retirement: A 401k plan with employer matching for a secure financial future.
• Comprehensive Benefit Offerings: Benefits include LTD, STD, Flexible Spending