Office Manager

Location Detail: 100 Grand Street New Britain

Shift Detail: Week day Monday through Friday

Office Manager - Cardiology Arrhythmia - Medical - Administrative

Work where every moment matters.
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

The Hospital of Central Connecticut is an acute-care community teaching hospital, we provide comprehensive inpatient and outpatient services in general medicine and surgery, as well as a wide variety of specialties. Staffed by our talented team of leading professionals, The Hospital of Central Connecticut provides a wide array of services throughout the region, caring for patients from birth through the end of life.

Under the supervision of the Manager of HOCC Cardiology, the Office Manager is responsible for driving excellence in office operations, patient satisfaction, staff performance and satisfaction, and lead change through process improvement and operational strategy.
Key Responsibilities Include:

• Oversees all activities of the assigned operational practice - provides leadership and direction to direct reports, works well with with providers, and acts as a positive role model
• Serves as member of management team - collaborates on organizational business issues, communicates appropriate messages, and supports and drives corporate initiatives
• Track and report on all practice financials, including A/R, charge management, RVU, income by CPT code, place of service, physician, and others.
• Drives the development and execution of short- and long-term business plans and corresponding budgets by collaborating with physician leadership and corporate administration in strategic planning and marketing for the practice.
• Executes business plans by assigning accountability to appropriate staff and/or physicians, monitoring progress, making appropriate adjustments, and finding solutions to obstacles.
• Continuously identifies and implements ways to maximize efficiency, productivity and resource allocation. Oversee ordering medical supplies and manage office inventory.
• Evaluates workflow and performance to maximize productivity/efficiency and ensure quality service. Manage patient and procedure scheduling, including coordination of doctors' schedules.
• Drives improvement efforts through effective staff and provider involvement, project management, and communication Implements changes and keeps staff and providers up to date with clear and concise communications.
• Develops, implements, and documents policies, procedures, and protocols that ensure compliance with all internal policies and external regulations.
• Ensures requisite staffing levels, and monitors attendance, time reports and payroll adjustments. Supervise staff hiring, terminations, vacation and sick time.
• Ensures excellent customer service levels as measured by patient, staff, and provider satisfaction surveys. Communicate with patients and referring physicians/offices regarding inquiries and complaints.
• Coordinate and oversee outside chart audits.
• Participates in inter-departmental meetings and serves as liaison to outside hospitals. Ability to relate effectively between the office and hospital departments in regard to billing, scheduling and authorizations.

Requirements

• 2-3 years of hospital or physician office experience preferred
• Bachelor's degree preferred or comparative medical office experience in a hospital or physician office setting may be considered
• Cardiology office experience strongly preferred

• Excellent computer skills with Microsoft office applications and electronic medical records

• Experience in EPIC charting systems and template management strongly preferred

• Ability to work independently and productively in a high volume, multifaceted work environment.
• Detailed oriented with an ability to prioritize and manage multiple task assignments in a highly organized fashion.
• Exceptional customer service skills.
• Exceptional communication and team development skills.
• Ability to present professionally and comfortably in often stressful and busy environments.

We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.