Call Center Agent

At Beloform Craft, we believe that excellence is built through precision, creativity, and operational harmony. Our brand is rooted in craftsmanship and thoughtful execution, delivering high-quality products through well-structured and efficient store operations. We foster a professional, collaborative environment where attention to detail and continuous improvement are valued and encouraged.

We are looking for a dedicated Call Center Agent to serve as a key point of contact between our company and our clients. This role focuses on delivering clear, professional, and efficient communication while ensuring a positive customer experience. The ideal candidate is attentive, articulate, and solution-oriented, with a strong sense of responsibility and teamwork.

Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner

• Provide accurate information regarding services, processes, and client inquiries

• Resolve questions or concerns efficiently while maintaining company standards

• Document interactions clearly and maintain organized call records

• Collaborate with internal teams to ensure timely follow-ups and resolutions

• Uphold confidentiality and professionalism at all times

• Strong verbal and written communication skills in English

• Ability to remain calm, focused, and professional in a fast-paced environment

• Excellent listening and problem-solving abilities

• Strong organizational and time-management skills

• Basic computer proficiency and ability to learn internal systems quickly

• Competitive salary ($42,000 – $46,000)

• Growth opportunities within a stable and expanding company

• Supportive and professional work environment

• Skill development and on-the-job training

• Long-term career potential