Guest Services Representative

Summary

If you're looking for a Part-time job that works well with a busy schedule a position on Buckle's Guest Services team at Buckle's Corporate Office might be a great fit for you The Guest Services Representative will be able to respond to and anticipate guest and store needs and be able to escalate situations appropriately. The Guest Services Representative handles confidential financial and personal information and must follow all PCI compliance standards. This is a great entry-level position on the Guest Services Team that will receive a lot of training with potential advancement opportunities. The Guest Services Team assists guests, stores, and corporate office needs while providing exceptional service and delivering results that contribute to the company's mission.

Starting at $17.00/hr

Essential Duties and Responsibilities

This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities, and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Facilitate and manage communication with Stores, Guests, and other departments to determine their needs and identify if escalation to another Teammate or department is necessary.
• Use available resources to determine best course of action while engaging with Guests and Stores through any channel.
• Navigate several computer systems simultaneously and multitask efficiently to accurately enter information to address inquiries.
• Ask probing questions to meet the needs of the Guest.
• Demonstrate general knowledge of Buckle merchandise including fit and style recommendations, merchandise details, and marketing signage, to answer Guest questions.
• Assist with processing refunds for orders marked as out-of-stock or orders that have been marked as abandoned.
• Identify and investigate inconsistencies and questions related to Buckle Loyalty, Preferred