Virtual Registration Manager Nights

This position is incentive eligible.

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Do you have the career opportunities as a Virtual Registration Manager you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a Virtual Registration Manager where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise

As the Virtual Registration Manager, you will be responsible for assisting the Director in daily operations of all Virtual Registration functions and serves as the liaison between the Shared Services Center (SSC) and the facility. You will integrate the department's services with the hospitals' primary functions, develop/implement policies and procedures that guide or support service, assess and improve department performance, and ensure orientation and continuing education of departmental staff. You will serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers.

In this role, you will:

• Perform patient registration function when needed to ensure wait times are kept to a minimum
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• On-call support as needed for continuity of operations
• Ensure QA on registrations for all facilities in scope for Virtual Registration
• Provide continuous training for and communicates changes to existing employees
• Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels
• Follow-up on patient complaints promptly
• Work closely and professionally with outside agencies on special projects developed by the corporate office
• Supervise and maintain the productivity of employees
• Review the quality of patient registration documents on a daily basis
• Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education
• Inform Patient Access Director(Virtual Registration)of any significant issues in the Patient Access area(e.g.,Registration delays, technical issues, extended wait times,etc.)
• Complete monthly reports for theDirector
• Responsible for Dept. Operations Report,FTEs and Operating budgets

What qualifications you will need:

• Bachelor's Degree in Business or related field required. Equivalent work experience may substitute education requirements.
• Minimum three years' experience in related area with two of these years being healthcare management experience OR completion of the Parallon Manager Trainee Program.

Parallon provides full-service revenue cycle management, or total patient