IT Support Specialist

Job Summary
We are seeking a dedicated IT Support Specialist to provide comprehensive technical assistance and support to our organization. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing computer systems, and ensuring the smooth operation of our IT infrastructure. This role requires excellent communication skills, strong problem-solving abilities, and a customer-focused approach to help desk support. The IT Support Specialist will play a vital role in maintaining our operational efficiency by delivering prompt and effective technical solutions across various platforms and operating systems.

Duties

• Provide technical support to end-users for hardware, software, and network issues across Windows, macOS, and Linux operating systems.
• Manage and troubleshoot computer hardware components, including desktops, laptops, printers, and peripherals.
• Assist with computer management tasks such as software installation, updates, and configuration using tools like BMC Remedy, ServiceNow, and Jira.
• Support network infrastructure including LAN setup, VPN connectivity, firewalls, and other security measures.
• Resolve software-related problems by diagnosing issues with applications such as Microsoft Office suite and other enterprise software.
• Maintain and monitor IT infrastructure to ensure system stability and security.
• Configure and troubleshoot operating systems, including Windows and macOS environments.
• Support help desk operations by responding promptly to user requests via ticketing systems like ServiceNow or Jira.
• Assist in the setup and maintenance of network devices such as switches, routers, LANs, and wireless access points.
• Document technical procedures and solutions for future reference to improve support efficiency.
• Communicate effectively with end-users to understand issues clearly and provide clear instructions or solutions.

Qualifications

• Proven experience in technical support or desktop support roles with knowledge of computer management and troubleshooting.
• Strong understanding of computer networking concepts including LAN/WAN, VPNs, firewalls, and network security protocols.
• Proficiency with operating systems such as Windows, macOS, and Linux.
• Familiarity with IT service management tools like BMC Remedy, ServiceNow, or Jira for ticketing and incident tracking.
• Hands-on experience with software troubleshooting within Microsoft Office applications and other enterprise software environments.
• Knowledge of IT infrastructure components including hardware components, operating systems, networking devices, and security measures.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Customer service-oriented mindset with a proactive approach to problem resolution.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are preferred but not mandatory. This position offers an engaging environment where your technical expertise will directly impact organizational productivity while providing opportunities for professional growth within the IT field.

Job Type: Full-time

Pay: $ $30.92 per hour

Work Location: In person