noc shift supervisor

POSITION SUMMARY

The NOC Shift Supervisor is responsible for ensuring effective overnight operations for the 3.7/Withdrawal Management Unit. This leadership role also mentors & supports overnight nursing/tech staff in providing Fora's radically kind, compassionate, high quality medical care on a 24 hour basis and helps the night team feel an integral part of the larger organizational mission. The NOC Shift Supervisor works under the direction of the Nurse Manager and collaborates closely with a dynamic interdisciplinary team, including 3.7 Residential nurses and case coordinators, WM and MAT case coordinators, Peer Recovery Mentors, Licensed Medical Providers and IT staff. The NOC Shift Supervisor leads the night nursing team's seamless integration with daytime operations, forging a crucial link in Fora's 24/7 Medical Services Model.

ESSENTIAL JOB DUTIES

• Provides initial training & onboarding to new NOC nurses, including technology setup support, education on Fora medication protocols, Fora operational work flows, EMR documentation, and basic addiction medicine nursing assessment & treatment skills.
• Communicates ongoing procedural updates to NOC staff.
• Provides ongoing training support for nursing & tech staff, including emergency response drills.
• Orders and inventories withdrawal management medications & supplies
• Oversees operational tasks to ensure smooth functioning of the night shift
• Directs WM tech staff in prioritizing duties
• Provides direct care to Residential 3.7 level patients receiving transitional care in the WM unit and communicates with Wolfpack team regarding patient needs.
• Provides direct care to WM patients as census requires
• Leads the team in communicating/coordinating patient care with local hospital emergency departments
• Provides direct care to 3.7 level Residential patients under the direction of the on-call LMP
• Coordinates with Fora on-call department leads on Fora-wide responses to emergencies
• Provides one night per week on-call coverage for NOC nurse call-outs
• Responsible for smooth operations of the night shift, including staff coordination, patient care oversight, and issue resolution.
• Attends leadership meetings as needed to represent night shift operations and contribute to organizational planning.

Requirements:

QUALIFICATIONS

• RN/LPN with active Oregon license in good standing
• At least one year experience in a dedicated withdrawal management unit or equivalent significant hospital- based addiction medicine experience
• Management experience preferred
• Demonstrated history of excellent communication skills

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Proficient in Microsoft Office Suite, specifically Outlook, Excel and Word
• Detail-oriented and organized
• Demonstrated effectiveness in presenting ideas, transmitting information, or convey concepts to individuals or groups of people of varying educational, cultural and experiential levels.
• Ability to maintain professional boundaries with patients, the community, and other staff members.
• Ability to work collaboratively with patients, other treatment program staff, team members, and to treat everyone with respect and dignity at all times.
• Written and organizational skills to complete all required documentation.
• Communicates information effectively in writing and verbally
• Strong organizational skills and attention to detail
• Displays initiative and problem-solving skills
• Basic knowledge of substance-use disorders
• Marked ability to demonstrate and utilize self-awareness
• Intermediate understanding of mental health disorders and symptom presentation

OTHER REQUIREMENTS

• For employees with a history of substance use disorder, Fora Health's policy requires certification of a minimum of two years of sobriety for this position.
• Ability to pass pre-employment or for cause drug tests.
• Ability to pass DHS criminal background check.

WORKING CONDITIONS

• Prolonged use of computer
• Position requires on-call availability to respond to emergency situations during off-duty hours including via cell phone.
• Position will require some amount of regular connection to work via cell phone to answer questions and respond to internal and external contacts.
• Position generally works in an indoor office environment with infrequent travel between sites or to special events.
• Position requires some overtime, including evening and weekend work. Adjustment of work schedule may be required.
• Position generally works in an indoor office environment with occasional travel between sites or to special events.
• Possible exposure to communicable diseases which can encompass a variety of illnesses and infections, including COVID, tuberculosis, Hepatitis A, B, and C, and HIV.
• Possible exposure to upset, angry, severely traumatized, disabled or emotionally disturbed adults, adolescents, and families.
• Exposure to potentially hazardous cleaning chemicals, personal protective equipment provided.
• Fast paced, high volume work environment.