Porter Supervisor

Job Purpose:

• The Porter Supervisor at Portola Hotel & Spa is responsible for overseeing the porter team to ensure exceptional guest service and efficient handling of luggage and other guest needs. This role involves managing daily operations, coordinating with other departments, and maintaining high standards of hospitality and professionalism.

Key Responsibilities:

• Supervise and lead the porter team, ensuring all staff are trained and performing to the hotel's standards.
• Coordinate porter activities to ensure efficient handling of guest luggage, deliveries, and other related services.
• Collaborate with the front desk and concierge to ensure seamless guest experiences.
• Maintain communication with other departments to facilitate smooth operations and address any guest concerns promptly.
• Monitor and manage porter schedules, ensuring adequate coverage during peak times.
• Conduct regular performance evaluations and provide feedback to porters to foster professional growth.
• Ensure compliance with hotel policies and procedures, as well as health and safety regulations.
• Address guest inquiries and resolve any issues related to porter services promptly and professionally.
• Assist with hiring and training new porter staff as needed.
• Maintain inventory of porter supplies and equipment, ensuring they are in good working condition.

Required Education:

• High school diploma or equivalent is required.
• A degree or certification in hospitality management or a related field is preferred.

Required Experience:

• Minimum of 2 years of experience in a supervisory role within the hospitality industry.
• Proven experience in managing teams and coordinating operations in a hotel or similar environment.
• Experience in customer service and guest relations is essential.

Required Skills and Abilities:

• Strong leadership skills with the ability to motivate and manage a team effectively.
• Excellent communication skills, both verbal and written, to interact professionally with guests and staff.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficient in using hotel management software and other relevant computer applications.
• Problem-solving skills to address guest concerns and operational challenges efficiently.
• Knowledge of safety and security protocols within a hotel setting.
• Ability to work flexible hours, including weekends and holidays, as required by hotel operations.