Customer Care Call Center Representative

Preston Automotive Group is expanding its high-volume Customer Care Call Center. If you enjoy helping people and being on the phone, we're looking for career-oriented Customer Care Center Representatives who will provide excellent communication with our customers.

Responsibilities and Duties

As a Customer Care Center Representative you will make outbound calls and receive inbound calls from current, previous and prospective customers to schedule service appointments.  You will also be required to field and send customers to the corresponding dealership for sales, service, parts, and finance. Automotive experience is helpful but is NOT a requirement. Paid training and ongoing support is provided

Requirements

Qualifications and Skills

· Pleasant, engaging and professional phone manner – must be able to "smile" on the phone.

· Call center/collections/customer service and/or marketing experience preferred.

· Team player, positive attitude

· Strong PC and internet skills.

· No outbound phone call reluctance

· Willing to learn consistently, and driven to achieve daily.

Full-time hours; must be able to work rotating shifts, including evenings and alternating Saturday's. 

Benefits include:

· Comprehensive training program

· Advancement opportunities

· Supportive team work environment

· Company benefits including medical, dental, vision coverage; 401K with employer match, employee discounts, and much more