Administrative Assistant

Administrative Assistant I

Employment Type:
Contract through December 31, 2026 (High potential for extension)

Location:
Lansing, MI 48906

Work Schedule:
Hybrid (On-site: Monday, Tuesday, Thursday | Remote: Wednesday, Friday)

Position Summary

CMS Energy is seeking a detail-oriented and highly motivated
Administrative Assistant I
to support the Customer Energy Management team within Support Services. This role partners with both internal and external customers to provide exceptional customer service and administrative support. The position operates within a virtual team environment while maintaining individual accountability. On-the-job training will be provided for the right candidate.

Key Responsibilities

• Make and receive customer phone calls in a professional and courteous manner
• Communicate with customers via email to gather and provide information
• Collect, organize, and maintain customer and project data
• Input and manage data related to customer projects in internal systems
• Process billing, permits, and assigned administrative tasks
• Create notifications and orders as required
• Coordinate and collaborate with third-party entities
• Partner with internal teams and external customers to ensure projects are completed within established timelines
• Follow established policies, procedures, job aids, and guidelines
• Support teams with diverse disciplines by understanding and meeting their administrative needs

Required Skills & Qualifications

• High School diploma or equivalent
• 0–1 year of work experience (entry-level position)
• Proficiency in Microsoft Word, Excel, Access, and Outlook
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Customer-focused mindset with a professional demeanor
• Ability to work independently and as part of a team
• Strong willingness and aptitude to learn new systems, tools, and responsibilities

Preferred Skills & Experience

• Previous administrative or clerical experience
• Strong customer service background
• Experience with SAP (Front and/or Back Office)
• Experience operating office equipment such as plotters and scanners
• Some college coursework

Additional Information

• May require lifting and/or carrying items weighing approximately 5–35 lbs
• May require occasional travel
• May require overtime based on business needs